A trip to Sequoia National Park Essay Example | Topics and Well Written Essays - 750 words

A trip to Sequoia home(a) Park - Essay ExampleIn addition to this natural resource, Sequoia National Park comprises of legion(predicate) other natural causes, which include the giant redwood trees, among them being the greatest tree on earth, cognize as the General Sherman tree (White, 24). Additionally, the park consists of the giant forest, which occupies approximately 202, 430 of old-growth forests in conjunction with the neighboring Kings canon National Park. This park comprises of 1 of the most natural and unaltered environments, ranking it among the major national park that have preserved the natural ecosystem without much alterations. Additionally, the geology of this national park is yet another key feature that makes it unique among the National Parks in the US with an exclusive landscape (Scott and Kay, 52). The region surrounding this vault of heaven was initially occupied by the Monachee Native Americans, who did not exploit the natural resources in the major sequ oia giant forest and coexisted in an eco-friendly manner. However, the arrival of the white settlers threatened to cause destruction to the forests, only if exactly for a little while, before they discovered that the Sequoia trees were not suitable for timber (White, 22). This make them cease to cut down the trees, and the park was decl bed a national park in 1890, by the USA government. The logistics required to visit the park Most parts of this park are not social by the means of road or rail, making trekking the most viable option for accessing the park from divergent directions. However, the logistics involved in see the park entails parking the required personal effects, which will be apply during the stay or the visitation period in the park. Then, the second step will be taking a flight to Visalia Airport, which is a destination that requires one to take an average 1 hours drive to the park (Scott and Kay, 46). On reaching Visalia Airport, there is no need to hire tra nsport or to have own car, because there are already various means of transport from the airport into the park, which are convenient for the visitors. There are many Sequoia Shuttles, which transports visitors from the Visalia city to the National Park, passing through the common chord Rivers, and then going up to the Giant Forest Museum (White, 21). The cost of this transport is affordable, since an individual requires paying only $15 as the ticket price for the shuttle ride. Before boarding the shuttle, it is important to ensure that one signs the time to and from the park, to ensure that the last shuttle will not leave an individual in the park. However, the greatest advantage, which makes this visit simpler logistically, is the fact that it is possible for one to walk back from the park, in case he/she is leftover by the last shuttle (Scott and Kay, 47). Once an individual arrives at the park, it is vital to go through the spruce pine Visitor Center or the Giant Forest Museum , where more information regarding the visitation sites and ideas are granted to the visitors, as well as the accommodation and hospitality options available in the parks and its quick touch (Scott and Kay, 50). After the individual has obtained sufficient information regarding the visitation areas and ideas, they can select the location to start visiting and plan the rest of the schedule. In case the individual does not want to go back the said(prenominal) day, there are various accommodation facilities available within the park and even in the immediate surroundings. The accommodation facilities within the park include the Wuksachi Lodge and the he John Muir Lodge, while those outside but in the immediate

General description, meaning of the song Essay Example | Topics and Well Written Essays - 1000 words

General description, meaning of the song - Essay ExampleHe is mindful of the times when he was at loggerheads with his mother and ended up being kicked out of the house solely remembers that once he was convicted the mother was the first to visit him in jail. The song takes the listener through the acid life of living in the streets and the hire that the mothers have to pass through in order to even off ends meet for their children.The song is filled with the gangster life that the street members used to live in. The song takes iodin through the experiences that the life in the streets meant for the people that lived the street life day in day out. Although they agree ends meet and had a living it took a lot of effort to ensure that they were safe with the gang members constantly being tracked by the police. Tupac however justifies the people that engaged in thug life in the streets asserting that the life was only to ensure that they got some money that they later used to help their families. consort to Tupac (41-43) I needed money on my own so I started Slangin and I aint guilty because even though I sell rocks it feels good putting money in the call box meaning that although he was engaged in contrasting evils while on the streets he was doing it for the good of the family and not for his own benefits and also to pay for his own rent. Tupac reiterates that life in the streets is hard and one has to adapt to make it out there since everyone lives for themselves however he still remembers the huge role that his mother played. The song highlights the plight of different people on the streets especially those that are of age and are wishing to marijuana cigarette the different gangs to make it in life. It is an illustration of the hustle of the gang members and the different reasons that leads the people in the society to join the gangs.Poverty and poor living conditions is also clearly identified as a

Global HRM Assignment Example | Topics and Well Written Essays - 250 words

Global HRM - Assignment ExampleHofstedes, Trompenaars, and the globe models cross-cultural dimensions had an meet on human resource management. The primary focus of these three dimensions was on human thinking, behavior of organizations in predictable situations, and feeling and acting. Although each dimension had something particular to point out, it affected HRM. One of the implications was that HRM should non weigh people as groups but as individuals because in as many as people be in a group they are different. Another implication was that the predictable way might not turn out as expected. It is usually advisable to have a backup plan in case the first idea does not go through. The HRM should also have a clearly define time frame. It can either be on short call or long term or inner versus outer time. It makes managing duty simpler because they are well classified. The other issue was to define societies in relation to their gender and uncertainties. It is also advisable f or HRM to understand that there could be different many uncertainties, and that things do not always go through as planned (Cullen& Parboteeah,

Battle Of Chickamauga Research Paper Example | Topics and Well Written Essays - 2250 words

Battle Of Chickamauga - look Paper ExampleWith the help of operation process the commander implemented mission of command. In this combat both the commanders gave direction, support and guidance to the army working under him. As per ADRP 5-0, during this war MG Rosecrans was futile to describe, understand and direct his army properly. The main roles of a commander are to analyze its operations, utilize its resources and relegate effectively with the army for implementing decision properly. MG Rosecrans utilise cavalry for delivering depicted objects and establishing courier lines which failed miserably. He focused to a greater extent on La Fayette Road for reaching Chattanooga. But if he had used Dry Valley and Vittetoe roads then he could have gained various opportunities to win the battle. MG Rosecrans was highly involved in managing disparate small issues of army. He was non concerned about the end result and was generating feasible options. He did not understand the oper ational environment of the war. Moreover MG Rosecrans failed to deliver his command properly on twentieth September which made his army weak in the war. Calvary was used in the war for delivering message and developing courier line. MG Rosecrans used cavalry for managing the army during the war. The misuse of cavalry made the legions of the Cumberland weak. The commander was unable to important information through cavalry. If the commander used cavalry for gathering light then he could have gained strong position in the war. The commander should have focused on exploring various routes for conducting surveillances by using cavalry1. MG Rosecrans relied mainly on couriers for communicating information. He did not used Signal Corps effectively for communicating with its subordinates. There was a need for improved communication in the war. But lack of planning and inefficient use of assets made the communication process weak.

International Business Strategy Case Study Example | Topics and Well Written Essays - 2250 words

outside(a) Business Strategy - Case Study ExampleIn addition, this business strategy accounting identifies the animate cultural and institutional differences between the domestic location of the conjure up company and the host location of the proposed European subsidiary. The identification of differences is followed by the evaluation and assessment of the existing differences that are likely to influence the operations of the parent company in the host location and hence affect the achievement of the primary objectives of India Motors. And accordingly the report provides recommendations and suggestions as how to deal with these differences. Lastly, the report provides suggestions for the adoption of basic organisational structures and the control strategies that will be in bring up the minimisation of institutional and cultural differences.According to Michael E. Porter, the prosperity of a nation is not inherited but created (Porter M.E., 1990). He emphasizes that the prosper ity and opulence of a country does not stem out of its national heritage or bequests or for that matter a nations labour resources, its currency value or the interest rates. nevertheless a nations rivalrousness and the conclusive prosperity depends on the capability of the nations industry to upgrade, innovate, create and rein its modified resources to the maximum (Porter M.E., 1990). Due to the rapid advancements made in technological and information spheres, the economic developments in the give-up the ghost few decades have witnessed a rapid increase in the global integration of economic activities worldwide. study countries and cities are being assimilated into the global network through the flow of technology, commodities, capital, information and labour (Dawson J.A. & Larke R., 2003). This development which is to a greater extent commonly referred to as globalisation has made industries and companies to look beyond its domestic horizons towards supranational destinatio ns and markets to upgrade, innovate, create and harness their limited resources to create a sustainable competitive advantage that will result in the boilersuit national prosperity. Companies, business firms and enterprises in every industry today, want to take advantage of this modern phenomenon of globalisation so as to increase and sustain their competitive advantage. Their search for new and more effective strategies to returns from this phenomenon has lead to companies resorting to global strategies, which in the economic terms is known as internationalisation strategy. Strategic alliances, international partnerships, Foreign Direct Investments (FDIs) making entries into the international markets are some examples of internationalisation strategies. The basis of these strategies is to gain competitive advantage over its competitors and the long term sustenance of the gained competitive advan

Respond latter Essay Example | Topics and Well Written Essays - 500 words

Respond latter - Essay ExampleThe movie includes on the whole the main incidents of Gandhis action. It starts with the assassination of Gandhi and then playbacks the whole life story. Once in South Africa, he is thrown out of train despite having the ticket, just because he is an Indian. Thereby Gandhi decides to start a non violent protest for the rights of Indians.After depicting his victory in South Africa, the film illustrates Gandhis further life in India. He is urged to return India and requested to lead the nation for its independence. Gandhi holds the command of nation really tumefy without compromising with his rules and regulations of non violence, the only reason for saying him as the national hero. Along with his mass supporters he faces near setbacks of imprisonment during this period.The movie very willingly represents the various associate movements such as Satyagraha, Dandi march, Swedeshi movement initiated by Gandhi to tunnel up the British rule. The movie inte ntionally includes the mass gathering addressed by Gandhi. last gaining the support of Indians he succeeds to get freedom from colonial rule.One of the notable criticisms against the film was that Attenboroughs Gandhi was naughtily biased, pro-Hindu film. According to the critics, it surreptitiously exalted Hinduism and portrayed Gandhis religious convictions as of an average Hindu. In the resembling way, it also abased Muhammad Ali Jinnah and Muslim participation in the freedom movement as if they were religious fanatics who caused the separation of the nation.However, more or less are of the opinion that the film was discreet enough regarding the religious aspects illustrated throughout the life evens of Gandhi (Markovits, 29). The same was the theme that I personally felt as viewing the film Gandhi. Gandhi was not involved in some(prenominal) of the religious practices instead, his ideology was that of an egalitarian who cherished love above all and was imbued with the scri ptures of all

Examine the relationship between content and form in any of the texts, Essay

Examine the relationship between content and form in any of the texts, photographs, or portfolios in the section - Essay ExampleThe several(prenominal)body insight with a subjective value is inevitable.For instance, on the first photo we whitethorn observe good deal against the background of Leaning Tower of Pisa. They make a picture of memorable moment in their livelihood and stay in famous position showing a person who preserves a Tower. For some people it is just a tourist who made a funny picture, for others it is a close familiarity who visits a historical place of interest. As for the person who is in the photo is it some other connotation with a special meaning. The gage photo represents the tourist group in front of the Temple of Athena. Still, the play up of the picture involves a person who makes the photo of this people. It may be the tourist from this group, or a incline of the excursion or even a random tripper with no relation to this exact group. A man is a for m while the variety of contents is different to any possible viewer.The second important thing is the caudex and types of occurred meanings that appear in the process of perception and interpretation of creation. The question of origin is coherent and logical. It depends from the observer and predetermines by his/her social, cultural, intellectual and other competencies (Durant and Fabb, 142). What is more, every person attains individual perception that is in full subjective. It is clear that people who visit historical places what are in the pictures will acquire rather heterogeneous connotations than those who dream to make a vacation in these places.As for the types of meaning it is rather controversial. Recent investigate investigations divide this huge variety of connotations on two basic kinds. Peirce identifies coded and non-coded relationships between form and content (Durant and Fabb, 142). Still, these types may mix, and one connotation may contract both types or inte rchange it according to some

Travel and Leisure Industry Assignment Example | Topics and Well Written Essays - 3000 words

Travel and Leisure Industry - Assignment interpreterAttitudes to the industry in questionRoles of men and women in the societyWhat is the age and in make it profile of the citizens and how is it likely to transmitFOR CENTER PARCS change magnitude individualised straining - Increased personal stress has be summon a commission of life in UK and every sensation is looking towards ancient therapies to relieve stress and regain vigour and health. Therefore, a convey to rewind during the weekend and / or take a few geezerhood off for pure relaxation and rejuvenation is increasing.Increase in the older generation - The older population continues to increase with the baby boomers reaching the age of higher up 55 years. The grey market therefore is ready for boom. Increase in the corporate run incentives - Corporate travel incentives has seen an increase over the year a trend that is unlikely to change in a hurry. Increased interest in beauty and fitness - high interests in health, beauty and fitness among the UK populations have make the spa industry to be a sought after bea of operation.Other factors - Reduced cost of airlines (Anon, 2005).All this points towards a higher demand for services like health spas.TECHNOLOGY FACTORSThe technological factors that one reviews are How vital is technology for the industryDoes it accommodate for reduced variable cost of the productDoes it allow for more innovative serviceFOR CENTER PARCSTechnology of a different kind - Here a technology of a different kind is required. Understanding various treatments like Carita, Decleor, Elemis and other such treatments is a must. The techniques of a Turkish bath, a Japanese Salt Room, Aromatherapy, Reflexology and many more do not come without technology.Trained professionals who are qualified need to be recruited to... Increase in the numbers for the older generation - Groups such as the Fitness Industry Association are lobbying for a US style value system for the use of health clubs on the premise that by encouraging the citizens of UK to be healthier the misdirect on the National Health Service will reduce (Anon, 2005).Taxes for the industry - There is a corroboratory view on the overall taxation for the industry since the current government is encouraging citizens to take measure off for leisure and is propelling the health industry into momentum.Increased personal stress - Increased personal stress has become a way of life in UK and everyone is looking towards ancient therapies to relieve stress and regain vigour and health. Therefore, a need to rewind during the weekend and / or take a few days off for pure relaxation and rejuvenation is increasing.Technology of a different kind - Here a technology of a different kind is required. Understanding various treatments like Carita, Decleor, Elemis and other such treatments is a must. The techniques of a Turkish bath, a Japanese Salt Room, Aromatherapy, Reflexology and many more do not come without techno logy.At the beginning of 2003, the estimated number of private health clubs in UK was 2328. Other information sources suggest that these are conservative estimates and the actual number was close to 4271. It is clear therefore, the competition for Center Parcs is large.Most of these are red-hot

The Water Cycle Research Paper Example | Topics and Well Written Essays - 1000 words

The Water Cycle - research Paper ExampleNature has the ultimate solution of making the above mentioned necessity happen by the irrigate speech rhythm. The pee bicycle is a process in which water switches its state amidst the three different phases, namely solid, liquid and gas. And so further the water cycle includes circulation between the lands surface, water bodies and the atmosphere. The basic driving force of the water is the sun (Hughes 12-19).The water cycle is of broad importance as it helps to regulate the temperature of the earth surface and also helps in bringing rainfall to motley parts of Earth.. When the water on Earths surface is e vaporisationated it takes away the Earths fire up as well, thus cooling the surroundings. And when the water condenses it release back the heat thus warming up the environment and this helps in regulating temperature throughout the globe. The water cycle helps to circulate minerals between different places on the Earth and als o helps in conversion of rocks to soil. An important contribution of the water cycle is the formation of different topographical features throughout the earth which enhance beauty of the Earths surface and also provides otherwise benefits. Without the presence of water cycle it would not be possible for the living organisms to survive (Olien 9-14). The water cycle is comprised of six different processes or steps. Each process has its own significance and importance. The progression of water cycle starts from the process of evaporation. The suns heat helps to convert the water present on the earth to water vapors. Water on earth is present in a number of different resources like rivers, oceans, seas, lakes etcetera Water evaporates not only from the surface of the earth, but from trees and plants. This process of evaporation of water from trees and plants is called transpiration. Water at the North and South Pole is in the form of snow and ice. At very low temperatures and tall pr essure snow is directly converted into vapors without having a liquid state. This process is known as sublimation and is much slower than evaporation. The water vapors rise in the aviation and from clouds. Water gets evaporated by invadeing the heat from the sun and the water can also evaporate by absorbing the heat from the surroundings and thus lowers the temperature of the nearby environment. When water evaporates all impurities are left behind, and the vapors that rise in the air are far pure than the water present on Earth (Hughes 23-27). As the water vapor rises in the air, the temperature decreases as a result of which the vapors condenses to form clouds or remain suspended in the air as fog. The clouds are formed by the accumulation of tiny water droplets. The tiny droplets of water keep on accumulating to form larger and larger clouds. These clouds travel to different parts of the globe and absorb more and more water to increase its size. When the clouds have no longer t he ability to hold together, and so the tiny droplets of water combine to form larger droplets of water. Also, at higher altitudes the temperature is extremely low. Hence, the water droplets recur their heat energy and fall down on earth as rain. If the temperature of the area is cold then there is a possibility that instead of rain the water droplets fall as snow, hail or sleet. Precipitation can also occur in the form of drizzle. By the process of precipitation the water that has

The Accountability Strategy read chapter 8 Article

The answerability Strategy read chapter 8 - Article ExampleTo banner activities used in tenet math in a school, the most classic measure involves imparting new skills thus the need to prize the learning resources applied by the teacher. There is also need to assess the amount of meter worn-out(a) in effective instruction and the means used. For example hands-on learning is more effective, thus by this assessment, activities can be measured.In measuring output, keys aspects to look into entail, attendance can be used as a measure since high attendance of the lesson indicates interest, while the outcomes can be measured against the objectives of the lesson, which in this shift would be application question in a test depicting real life events. This is oddly possible in algebra lessons, which ar both abstract and applicable. Therefore, effectiveness can be measured victimisation the amount of time spent teaching and this can then be put against the goals and objectives. More time with poor results indicate low efficiency, while less time and better results indicates otherwise.Collection of information intimately efficiency, output, outcome and activities can be obtained from official records since all teachers are required to keep records of the work they get under ones skin taught. As such, this makes it easy to obtain information unless the data is confidential, as is the case with test scores. If the names of students are not required, then the acquisition of this data becomes fairly easy.Collection of data is meant to evaluate effectiveness of methods of teaching and the resources allocated to the teacher, as well as the time taken to teach (Berman, 2006 pg. 150). As a result, the most important aspect of the data is in the learning outcomes, where learning outcomes take centre stage. This affects the choice of performance measure in that the outcome has to be reflected on most in spite of the purposes overlapping.The difference between accomplish ments and activities is compress as there is

Automotive Essay Example | Topics and Well Written Essays - 1000 words

Automotive - Essay ExampleThe first person to cross the crease is not automatically the winner because the lead involves the concept of cartridge holder taken to leave the station, and the route that an item-by-item follows.The backwash emphasizes the time factor because the Christmas tree system coordinates the individual vehicles. It checks the time that a car takes from the number 1 to the end. The competition allows fall aparticipation of vehicles that be tested by qualified mechanics. It also considers the type of cars that take part in the race. In the banal hie, the losing car and driver exit the contest, while the winner goes on to race with other winners, until only one is left, based on a traditional bracket system. In standard formats, the pairings consider the lowest elapsed times. In bracket racing without a breakout, pairings depend on time compared to their index. In bracket racing with a breakout, the closest to the index is favorable (Boyce, 2012).There are varied categories of drag races each class has the requirement of one restriction. For instance, there is category in terms of weight, railway locomotive size and modification (Boyce, 2012). The category that I took part in is the dragster race that involves the young stars. This type of racing involves young people who have the experience in track racing. They take part in an eight-mile race that takes place for each pair. The race involves the young people in there activities.It is usually fun to get word such events because of the enthusiasm that they show when they participate in the races. The event is also thrilling to the spectators because of the showcase of talents by the drivers. Such events are legal, and an established institution organizes them. I participated in the event for the same reason. However, some events are usually illegal because they contravene the traffic rules. The state prohibits them by arresting the people that are convoluted in the practice (Boyce 2012). The

The Democratic Stalemate in Egypt Essay Example | Topics and Well Written Essays - 2250 words

The Democratic Stalemate in Egypt - Essay voiceDemocratization is therefore the process with which any given political system that has never been re openan becomes democratic. This enables the citizens in the participation of the election of their leaders through a free and fair election. The citizens are similarly able to freely participate in the countries civic and political duty without intimidation and their rights are richly protected whence they are able to freely operate within the borders of their country (Gelvin 24). Despite, this they must be aware that the laws are applicable to each one of them equally without discrimination. For a long time the granting immunity of the Egyptians had been curtailed due to the autocratic rule that their previous leaders bestowed on them. The media was not allowed to freely express the wishes of the mess leave alone to criticize the government policies and their leaders (Sayigh 12). The political involvement both in call of compet ition and voting has never been liberalized, as the ruling party has gained excessive power and dominance hence denying other parties political space. Democracy has never existed in areas where there is no freedom of worship through religion or without the freedom of expression whether popular or unpopular. According to democratic theorists, democracy is continuously quite parallel within a command economy. These calls for a situation where the rights of the minority are alike protected while empowering the citizens economicalally and the powers of the government must as well be make restrain (Stabile). Literature review The slow pace in the Egyptian democratization process had been largely because of the earth of the Mubarak state due to the autocratic Mubarak rule for quite a long time. The shout of the Egyptians and the Arab spring has been on the international media portraying the need by the Egyptians for a democratic state. This process has though been thwarted by a serie s of f fermentors and reasons which such media has not given any form of consideration. According to Gelvin (24) these are the operators that feed made it hard for the rule of Mubarak to be ousted off power not until the revolution by the Egyptian people came into effect to overturn such a government. Due to the existence of a variety of political, economic and other socio cultural factors could not make it visible that Egypt would move from its volcanic upheaval of the twentieth ampere-second to near democracy in the second half of the 21st century. Partly, the bright democratic future of Egypt has been made dull by the political monopoly of the ruling class, the excessive powers bestowed upon the state to prevent intended reforms. As verbalize by Katz (166)The powers are as a result of the existence of the loyal bureaucratic structures and use of public security forces for the benefit of the government. The other factor is the existence of the Islamic forces that are quite rad ical who act in a vacuum due to the lack of well strengthened institutions. Economically, Egypt largely depends on local anaesthetic consumption hence the needed role and impacts of the foreign trade are not a factor that can control autocracy, if in case then the foreign countries need the Egyptians more that the Egyptians need them (Gelvin 27). The countries besides experiences and complete absence of an economy that is market driven, this has made it possible that the local population is extremely poverty-stricken

MODIGLIANI AND MILLERS ADVICE ON DEBTS IGNORED BY COMPANIES Essay

MODIGLIANI AND MILLERS ADVICE ON DEBTS IGNORED BY COMPANIES - Essay ExampleThe split between the Shiism and the Sunnism has been based on an ideological aspect that quiet exists. This separation, nevertheless, has been unbreakable by the national, the ethnic, political, socio-political, loving, and yet economic partitions in the condition of the Muslim world. It has alike been influenced during historical times in cases of some Islamic rulers, Islamic politicians as closely as Islamic colonialists to provide their own direct interest (Haji-Yousefi, 115). Due to all these tender, political and economic reasons it has also been argued that the division between these two branches of Islam is still at large in the world. This division is also heathen in the sense that the cultural aspects of Islam from the point of view of these two divisions argon regarded to be distinguishable at significant level. Also the economic orientation of these two branches and the interest of Islamic people are still so much dominant that the difference has become almost impossible to ignore (Haji-Yousefi, 115). Answer 2 To be certain, globalization has been regarded as a compound occurrence, which includes a great diversity of propensities as well as movements in respect to the economic, social as well as cultural areas. It has been a two-dimensional nature and therefore does not provide itself to the distinctive definition. For the purpose of ease, it can be described as rising as well as intensified streams between nations of goods, services, capital, ideas, information and people that produce different cross-border addition of a number of social as well as cultural activities. However, in the context of the developing countries, this is creating significant amount of negative effects on the societies of these countries. These countries are largely losing their respective social identity. This is revealed by the fact that globalization is incorporating greater number of peop le having different social aspects and activities which are creating leaving among the local peoples social identity (Bertucci and Alberti, 1). Also the existence of globalization is creating negative effects on the social organizational structures of developing nations. Transfer of old and used technologies from the developed part of the world to developing countries are creating detrimental effects

Canadian Funding for Highways Case Study Example | Topics and Well Written Essays - 2750 words

Canadian Funding for Highways - Case Study ExampleAlthough this aloneiance dates linchpin in the history but still it represents a strong case for the betterment of the transport industry. As CTA is a coalition of regional trucking associations it represents an extensive cross-section of the trucking industry. There are to the highest degree some 4,500 transport vehicles, owned re-operators, and industry suppliers who fall under this alliance. CTA has worked in lobbying on issue and planetary polity, as well as authoritarian and governmental issues that affect trucking. The other industry that has had problems is the railway industry. The cargo industry along with the domestic highway vehicles has suffered from the deficit making them incompetent in their respective industry. careless(predicate) of a very old policy on nationwide conveyancing the federal authority was serious in completely setting it aside for the cause of reduced spending in the 1990s. This was achievable b ecause the national transportation policy did not correctly identify the role of governments in the provision or regime of transportation infrastructure.As the national decentralization of infrastructure was done during the 1990s and as inter-modal transportation has developed, the monetary responsibilities between the public and private sector have become vague. Important transport accountability areas, such(prenominal) as airports or marine ports have been changed to private or non-profit organization. While others have been able to perform entirely new economic responsibilities for the local body for example, the movement from rail to road has augmented the boor role in goods transportation. Dating back to 1994, the federal curriculum review amplified the financial stress on regional and municipal infrastructure. In the mean time, provinces also decentralized local transport infrastructure to municipal and provincial bodies. This reforming of transportation has produced a he fty infrastructure deficit that needs consideration by all levels of government. Addressing the requirements of transport infrastructure can be managed in a more improved manner if the financial tasks, with suitable revenue streams, can be clearly outlined for all levels of the governing body in national transportation policy and supporting legislation. A major reason for the inability of the national transportation policy is the breach between policy, legislation and execution. A widespread scheme of bridging this gap is the connecting of transportation policy and legislation to a venture approach or program funding. The most memorable example of this is the American model where central funding is coupled for compliance with rules and policies. For instance, highway subsidy eligibility depends on achieving the set environmental standards that replicate national policies. As a fact the Canadian policy is

The Place of Female Vocalist in Jazz Band Essay

The Place of Female Vocalist in chicane circumstances - Essay ExampleThe essay The Place of Female Vocalist in Jazz Band discusses the relationship between bonk music and the Black people that have been strong over the eld and several standards agreeable to comprising the Jazz genre of music. The paper also discusses if female vocalists have a persona in the jazz bands.Most women have not familiarized themselves with the jazz culture hence they cannot bring proscribed what is needed in a work. Jazz is an area that has long standing culture. It relies on inspiration from the muses and not necessarily practice. Some years back, the stick of a woman in society was to revolve somewhat the kitchen and her career. The females were not exposed to jazz music so as to be in a position to learn the unwritten rules of the genre. The strong women, who try their take at jazz, do so by practice. The moderate of practicing for a jazz performance will not be as compelling as that performan ce by one who has intrinsically learned the rules of the game through experience. Inspiration is the primary key in staging a great jazz concert. The other social occurrenceor that spelled out women from jazz bands was the fact that many men had tried to master the culture of jazz without success. The failure arises from the lack of understanding that jazz music is an uncultured form passed from one person to the other through inspiration. Women of today cannot secure places in jazz bands since they copy other peoples material. The women who performed in jazz bands and succeeded were original in their compositions.

What do you think is responsible for the political and economic Essay

What do you think is responsible for the policy-making and scotch stagnation in many postcolonial landed estates - Essay ExampleObtaining independence, many postcolonial states received an opportunity to transform their policy-making and economic systems and improve the structure of the government and social life. Two processes arrive changed the political and economic social function of the world and created new challenges and opportunities for enterprises in the periphery of the global economy. Legitimatization has mainly drawn on the prescriptions of neo-classical economics. Deregulation of domesticated economic life, less state intervention in economic activities, and fewerobstacles to international slew these are the main tenets of neo-liberal policy. Earlier experiments in free market economics have usually led to the revival of regulatory efforts in order to secure social and political stability and the continued legitimacy of the state. Failing this they have generat ed social revolutions or else free markets have been maintained under the cover of armed dictatorship.The main agents responsible to the political and economic stagnation in postcolonial states are local political figures and state leaders concentrated on productivity issues and creation of wealth at the expense of local populations and exploitation of natural resources. Sandbrook & Barker (1995) and Tordoff (2002) state that African countries suffer from so called neopatrimonialism or own(prenominal) rule, promoted and introduced economic and political irrationalities in these postcolonial states. ... he preponderance of household production decreases, opportunities are created for small enterprises, either in rural areas, which leads to an increase in non-agricultural activities, or in urban areas, due to the migration fuelled by increased efficiency of agriculture, land shortage, etc. (Hoogvelt 2001). The increase in informal enterprise is a part of an industrialization process which both creates openings for manufacturing enterprises but also increases the opportunities for trade in their products. Tordoff (2002) suggests that a large part of the problem is to be found in the business purlieu created before independence. Following Sandbrook & Barker (1995) a transition in Zimbabwe calls for the establishment of a neutral modelling for different kinds of enterprises, what has been called good governance, rather than sector specific efforts. Sandbrook & Barker analyze what this would imply for Zimbabwe, focusing on a number of regulations still in force which directly work against the interests of entrepreneurs. However, the structural disadvantages of small enterprises are much(prenominal) that continued efforts to ameliorate the by now well-known problems of small entrepreneurs are pick uped. However, these tasks do not need to be carried out by central government agencies, and should be entrusted to local governments and non-governmental organization s (NGOs) both of which can more than easily tailor support measures to the manifest needs of their clients. African states are not, in any trustworthy sense, capitalist states. Productive economic activities are impeded by the political instability, systemic corruption and maladministration associated with personal rule (Sandbrook & Barker 1995, p. 1). The development of enterprises has been discouraged by policies which favoured the

Why I Joined the Marine Corps Essay Example for Free

Why I Joined the oceanic Corps EssayIn this paper I will illustrate the fall(a)owing two points why I joined the United States Marine Corps and how as an anti tank guided missileman with the note of hand of driver I can be procedureful to not whole TOW platoon but the current second section. I will originate by explaining chronologically the events that led me into making the life altering decision to join Americas finest fighting force, the tip of the spear, those who run not away from but towards the sounds of the gun The United States Marine Corps. I shall than thoroughly and objectively examine the logical argument of driver in spite of appearance an infantry platoon and elucidate on how this billet (job) is useful. I will then proceed to illustrate as virtuoso who hold the hence by mentioned billet how it is or can be useful to tow platoon. My decision to join the military in general I believe subconsciously started when my older fellow returned from Army sanction ed training. While my brother was a pretty smart guy he had never really been to apply himself nor did he cast the drive to, but whatever had happened to him during army basic training had made a change in him a change for the best.He came back and the transformation was evident in every single one of his actions and thoughts. He had a drive to get all of his goals dreams and aspiration, not only that he had the discipline obligatory to stay on his new found path. I went on to college in the fall fallowing his return from basic training not sure if these new traits and strength I saw in him would continue or disappear. When I returned home that fall after my first semester and talked to him and I saw the changes had stayed with him and grown even further.With all that he had used the tools he had been given to accomplish so much in already so little of time. All that stayed in my head, but it did not become relevant to me until my sophomore year of college. I realized that while I was doing well, I was simply just going through the motions. Thats when I made the decision to join the military. I first though I would join the army desire my brother, however through a series of events and a need to surpass my brother I unconquerable to join the few the proud The United States Marine Corp. I joined with the fallowing goals and mindset.I wanted to use the Marine Corps to not only further my education but focus it. I joined with the idea that once I got in I would have the drive and tools necessary to not only continue my education but just as my brother had done I would strive to accomplish my dreams goals and aspirations with even more passion. Whether or not this has happened, is still to be determined. I think Im still at the eve of my Marine Corps, wherever this institution will be able to uphold me accomplish what I hoped it would do career so that is all still up in the air.at once onto the subject of what I can contribute to tow platoon as driver. The job a driver within tow platoon as I understand it is to Know all the vehicle formation, all mounted IA drill, be able to throw and upkeep the vehicle(s) assigned to him as to lessen the load of the vehicle commander he should also know and understand the job and knowledge of one billet above and below (in this role only above). As such those would be my contribution to the platoon as a driver in township platoon second section.In summary I joined The united states Marine Corps with the purpose of furthering my education, and canalizing my thrust and thoughts towards my aspirations, and work. Currently it seems like all of that will have to be at a standstill until the prospect arises to forge forward with the aforementioned plans. On the subject of my contributions as a driver, I must maintain and increase my knowledge of what the driver is suppose know and be able to do thus I will be able to contribute to tow platoon and second section by simply doing factions of the billet assigned to me.

Eve, the Heroine Essay Example for Free

evening, the Heroine EssayMiltons Paradise lost, evening is the heroine. She is most often overlooked as a fantastic figure because she is not a central character, and her character does not demonstrate equality in comparison to turn or match. A hero or heroine is someone who demonstrates heroic qualities such as courage, leadership and independence. Heroism requires self sacrifice for the greater penny-pinching of all mankindity and excellent morals. In order to argue even as a heroine I will investigate evens heroic qualities, the imperfection of paradise and Satan versus Eve. Eve instals independence when she suggests to transport to split up in the tend in order to finish their assigned tasks faster. She states, let us divide our labors thou, where choice (Milton, IX. 214). This is the fender time when Eve guides Adam instead of following him. Eve assures Adam she is capcapable when she convinces him that separating in the garden is a better solution. Eve is inte lligent and relies on her ability to reason (Milton, IX. 654). Adam believes that Eve has familiarity of good and evil and trusts her to go alone in the garden. (Milton, IX. 697) Eve is the first person to disobey beau ideal, by eating the forbidden fruit from the tree of knowledge. This demonstrates leadership and courage. Eve is aware of the retribution following the disintegration of gods commands.After having sinned and feeling remorseful, Eve proposes to take her own life. This act of selflessness shows how heroic in disposition she is. idol offers Messiah to partake in Adam and Eves punishment. God takes their immortality by turning them into humans instead of killing Adam and Eve (Paradise Lost). The two mortals are able to repent for their sins. Eves resurrectlion against God is treated as heroic because the gloam is prosperous. Her actions at last pave the way for humankinds redemption and salvation, the deliverance from sin.The punishment of expelling Adam and Eve from the Garden of heaven revolutionized Paradise. They went from being virginal beings, the purest of forms, into fallen sinful humankinds. Milton, who was a Protestant, believed that Jesus sacrificed his life in exchange for others to repent their sin. Many Christians believed that the fall corrupted the entire world, forcing people of future generations to commit captain sin. Original sinners would then turn to God because they could not attain an everlasting life.Eve, the first of humankind to sin, passes the original sin down to all her descendants. This caused the notion that it is in humankinds nature for future human beings to sin and ask forgiveness of all sins. Augustine, who studied theology, said, God judged it better to bring good pop of evil, than to suffer no evil to exist (Oulter). Augustine promoted the concept of original sin. He stated that God has good reason for evil to exist, even though he did not create it. Evil cannot exist unless God willed it therefore he can use it for his glory and for our good (Oulter).According to Augustine and Milton, the fall was a fortunate fall because the Garden of Eden is not perfect. The fall is finally good sprouting from an evil action. Without the fall from Eve and Adam, humankind would not have freedom of will or be able to describe mistakes. Eve is the heroine because she is the first human being in the Garden of Eden to disobey God, creating change in Paradise Lost and in the end creates Felix culpa, which is a Latin word for fortunate fall. Eve and Satan have a serve up of similar characteristics for example, they are both leaders, demonstrate braveness, disobey God, and admire others with higher power and authority. However, Eves rebellion differs from Satans primarily because Eve and Adam show remorse and shame after they have sinned.They seek Gods forgiveness by deciding to ask forgiveness for their sins, instead of taking Satans path of constant rebel without repentance. They understand t hat God will eventually forgive them over time and their sins can be rectify through generations of hard-fought labour on Earth. This is a true sacrificial gesture and can be seen as very heroic in nature. Eve is also selfless when she abstains from procreation. She is worried that her sinful nature will be passed on to her future children and they will be judged. Eve admits that it will be hard yet adds that Adam and she have the power to control their own destiny.Satan in contrast to Eve is very selfish. He is so envious of Gods power that he tries to overcome heaven. Satan thrives for the power and glory of his almighty. He disobeys God once again by going to the Garden of Eden and convinces Eve to eat from the tree of knowledge. Satan receives his punishment and does not regret any of his actions. Satan does not believe in Gods creations and denies his priority by stating that the angels were self-raised (Milton,V. 860). Satan speaks his mind when he says that nix remembers t heir birth. This is a huge difference compared to Eves belief in God.Satan has a lot of power yet he continues to seek more. In comparison, Eve searches for equality. Miltons demonstration of Eve absent to be equal when Eve considers not telling Adam what she has done, In Femal Sex, the more to draw his love, and refund me more equal, and perhaps, a thing not undesireable, sometime superior for inferior who is free? (Milton, IX. 822- 825). She thrives for equality with Adam so she can be taken seriously while engaging in intellectual conversations with Raphael.Eve demonstrates all the qualities a hero would possess such as courage, bravery, independence, leadership and intellectual ability. She changed Paradise forever. Without the fall, Edens imperfection would have remained and the world would be different today. Satan though powerful, did not show remorse or regret for his sins and for this reason he is not a hero. Because of Eves actions and decisions she is the ultimate heroi ne of Paradise Lost.WORKS CITEDMilton, John. Paradise Lost. New Arts Library. 1999. Web. 5 Jan. 2012. http//www.paradiselost.orgOulter, A. St. Augustine, Enchiridion On Faith, Hope, and contend. Perkins School of TheologyMCMLV. 1955. Web. 26 Nov. 2012.http//www.tertullian.org/fathers/augustine_enchiridion_02_trans.htmC4Paradise Lost A Brief Overview Summaries. Paradise Lost find out Guide. New Arts Library.1999. Web. 5 Jan. 2012. http//www.paradiselost.org/5-overview.html

Ethical considerations Essay Example for Free

Ethical considerations Essay pretence the participants were not aware that they were taking part in a psychological study about computer memory until after the study had taken place in order to reduce the risk of bias in the examine. Afterwards they were informed and were conductn the opportunity to withdraw their responses without prejudice. They were told that no names would be recorded and that confidentiality was ensure of their result.Another risk would be if people then realised the experiment screen outed memory they could see it was to do with intelligence and worry that they would be judged as stupid if they did not remember numerous row. This could spring psychological distress to that person and might confirm personal fears of insecurity causing further damage. This could be controlled by warning the participant what the study was going to be about before they did it so if they felt em touchstonerassed or worried about their result they could make a more(pr enominal) informed finis not to take part.ResultsThis t subject shows how many words were recalled by each participant. It shows that the mean average recite of words recalled in Condition A was 15.08 1.59 less than checker B at 16.67. It also allows us to see that 2/3 of the participants recalled more words with classical symphony playing than they did in silence. outline table to show the number of words recalled by each participant in take A and.Condition BThis bar chart shows train A results in red and discipline B in green. From this we can see that both the highest and lowest numbers of words recalled were in condition B. This bar chart clearly demonstrates the difference between condition A and B to vary greatly throughout the experiment.This pie chart shows the difference between the average scores to be quite in bulls eyeificant as at that place is only a 5 % difference which means that although most of the numbers of words recalled did increase from condition a to condition b there was not a big difference when taking into theme what their scores actually were and working out the average.I also deduced the range to be 12 for condition A, the lowest/ highest values be 8 and 20, and 17 for condition B, the lowest/ highest values being 7 and 24. The median, however, for both was the same at 16.5. This means there was a wider spread list of values for condition B therefore more variation in how many words people remembered than in condition A.However the descriptive statistics employ above only describe what has been found.In order to suggest the hazard of achieving the scores that we did, an inferential sign test was used. A sign test was used as the experimental practice was a repeated measures design and the data collected was nominal. When we applied our raw data to the sign test analysis a sign value of 4 was progress tod. As this exceeds the critical value of 2, for 12 participants, we can suggest that the raw data achieved is more t han 5% due to chance factors and less than 95% due to the manipulation of the separate variable which means our original hypothesis is only partially supported. preachingFrom the results obtained in this experiment, we can suggest that our one tailed experimental hypothesis of playing classical unison during a memory test will increase the number of words remembered, is only partially supported, in that only 2/3 (66.67%) of participants recall improved when tested with classical music. This was not found to achieve a epochal level of opportunity 0.05, which means that recall was not 95% or more due to the manipulation of the independent variable i.e. whether or not classical music was playing in the understate. Therefore on this occasion we must accept our null hypothesis of there will be no significant relationship between whether or not music is played in the background and how many words the participants remember as there was not a high enough probability to suggest that th e variation in number of words recalled was a direct effect of the manipulation of the independent variable.In our experiment we found that classical music did improve performance of memory as 2/3 of the participants recall improved. This disagrees with the findings of Cohen whose study suggested that participants who were exposed to background noise were cognitively impaired. Our experiment was similar to Cohens in that it tested the effect of environmental stimulants on recall ability. Cohen, however, tested the participants under exposure to aircraft noise which is a good deal louder and more distracting than a relaxing piece of music such as Mozart. Our findings, therefore, may be more appropriately compared to the findings of Dr. George Lozanov. Lozanov designed a way to teach foreign languages to children in a fraction of the information time.He did this by teaching whilst using certain 60 beats per clarified Baroque music and found that his students had a retention rate of 92% and an accuracy of 85- 100% after only xxx days. The findings of which reflect our own in that he used classical music, with the typical 60 beat per minute pattern, to improve performance of memory in the recollection of vocabulary in foreign languages. However, the percentage of utility in his experiment was 92%, whereas ours was only 66.67% and therefore shows that his experiment was more accurate than our ownHowever, as our participants were young adults and not children, as in the above, direct and reliable comparisons may not be in full appropriate. This could be due to wider social influences upon adults in relation to children for example a young adult would fancy the instructions better and therefore might feel under more pressure to perform than a child. This could pose adverse effects and make their performance worse or make them try harder than a child would. Due to this ignorance on the childs behalf, an experiment involving children is often more natural. Also , differences in procedure and experimental design may nurse led to the difference in findings.For example Lozanov choose to teach foreign languages to children and it has been turn up that children have a higher capacity than adults for learning language, as they are not as trammel in speaking their own language as an adult is. The differences found may have connect to this factor and so had an effect upon the data that we achieved. If my experiment had been carried out on children instead I call up I would have gotten more positive results due to the above reasons.Other limitations include our choice of method acting an experiment is not a natural setting as participants would feel pressurised by the fact that their results were being analysed and might have not been able to concentrate on recalling the words. An improvement could have been a test administered by a normal teacher in a classroom environment, where students would be more used to getting a test and might be more relaxed. This would be unethical, however as it is deceptive. The repeated measures design used meant that the list of words in the second experiment had to be changed because the same participants had seen it in the first experiment and therefore might recall more words after looking at it for a second time.This would have meant the results were inaccurate therefore another list of words was devised. This could however have caused even more problems because, although care was taken not to use more confusing or monthlong words from one list to another, the experiment was not standardised and therefore direct comparisons could not be made. A matched pairs design would have allowed comparisons to be made between the lists, but not as accurately between the participants, as every participant will be contrastive.The opportunity based sample that I used meant that there werent an equal number of males and females, therefore it wasnt representative. A better sampling technique would be to use stratified sampling, in which equal numbers of the same sex can be selected. If the point population was larger, the sample would have been more representative but we needed to use similarly elderly participants, as there would have been difference in recall ability between, for example, a four and an 18 year old. Using people from our own class could have interfered with the result because the participants knew who they were doing the experiment for and could be dark to the experimenter. Also, I think that using younger participants would have given a more natural fragment to the experiment, as they would not ask too many questions, worry about the results or interfere as much with the experiment by not trying their best.The participants did not seem to be confused by the standardised instructions but they might not have been clear on why they were doing the experiment, which could have had an effect on their performance. The participants were also talked through the e xperiment as we carried it out and everything was plainly stated to them. A better way of presentation of the words however, might have been to present them on an over passing play projector, so that timing could be controlled better in our experiment, participants were in control of turning over the planing machine of newsprint with the list on and therefore could have turned it over before the test started. The paper was only one sheet thick as well so participants might have been able to see the words even when the sheet was face down.To expand the experiment further, there are many different variables and different settings of memory which I could test. The serial position effect, mentioned in my introduction, would be an interesting aspect of memory to test as I noticed in the lists of words there were a significant number of words from the start and the end of the actual list, included in the words the participants remembered. We could test this by setting a quota at, say, the first five and last five words and seeing what percentage of the recalled words were within one of these quotas. We could have used a recording of background noise to repeat Cohens experiment or used music with words to test the participants.A really interesting experiment would be to use children against adults in a memory test with the classical music, as I believe children would give a more positive result in relation to my hypothesis. I dont believe that there would be a significant difference between males and females, if any, but it would be worth considering. We could have tested different amounts of words see if there is a difference in capacity of recall between a list of one hundred words and thirty words would the participants be put off by the amount of words and not remember as many for the long list as the bunco? There are clearly many different experiments relating to memory that could be tested.

The Life of Yukio Mishima Essay Example for Free

The Life of Yukio Mishima evidenceYukio Mishima is a pseudonym of Kimitake Hiraoka, a famous Nipponese novelist, playwright and short story writer, actor and genial activist, Radical and aesthete, who is considered to be one of the most geniused and influential lacquerese artists of the 20th century. Mishima was a precise prolific writer, who worked in various literary styles and genres and whose creative legacy amounts to more than hundred literary whole kit and boodle including 40 novels, 18 plays and screenplays, as well as tralatitious Kabuki and Noh style theatre dramas, etc. Mishima was innate(p) in Tokyo in 1925 to a family of aristocratic samurai ancestry. Future writer was raised by his parental grandmother, Natsuko Hiraoka, who separated the little boy from his mother for some years. She was a very tough and authoritarian woman, who was charge the boy in severe discipline. At the same time, she developed in the heart of her grandson a reliable love for Japan ese and European cultures, as well as for theatre, literature and art in particular, for the works of Izumi Kyoka. He was back to the family at the age of 12.Being a student of the Peers School, Mishima started pen the eldest stories inspired by his favorite Japanese classic writers and Oscar Wilde. Some of this works were published in school magazine and received positive reaction from students and teachers. But, unfortunately, his father, a governmental officer, was strictly against such literary exercises of his son. Therefore, couple of years later Mishima decided to take a pen-name in order not to be revealed by his anti-literary parent. After finishing high school Mishima studied law in Tokyo University.In 1947 after the graduation he worked as an official in the Ministry of Finance, but a year later he made up his mind to resign and completely dedicate himself to writing. His first conceptual work, a semi-autobiographic novel Kamen no kokuhaku (Confessions of a Mask), whic h was exploring the difficulties of homosexual culture in Japanese society, was published in 1949 and marked a start of bright career and great worldwide popularity of Mishima. In his works Mshima was discussing the issues of love, death, suicide, human bag and sexuality, personal and religious values, etc.The novels which are the most known in America and Europe hold The Sound of Waves (1954), The Temple of the Golden Pavilion (1956), After the Banquet (1960) and, finally, the trilogy The Sea of Fertility (1969-71), which describes the fall of Japanese culture in the beginning of the 20th century. His writing style can be characterized with unique innovation and paying a lot of attention to details, along with engaging some exclusive allegories and elements of paradoxes.But certainly, Yukio Mishima was greatly esteemed on his own lands for his numerous theatre plays. With his pieces The Damask Drum, Hanjo, Kantan and others, he is supposed to be the first writer of modern times who worked in old-fashioned Noh theater style. Several dramas, including Madame de Sad and My Friend Hitler, were pen in modern genre Shingeki. Besides, Mishima wrote a number of plays in traditional Kabuki style, which requires some special talent and very rich cultural background.It is necessary to mention that traditional Japanese values were of great grandeur for Mishima, influencing significantly his life and works. He was particularly disturbed by global imagination about Japan as a nation of flower arrangers, so he devoted his life to reviving of bushido, the traditional code of conduct and values of samurais. Also, he was a fierce antagonist of any Westernization of Japan, arguing in public to spend every effort on preserving Japanese culture and traditions. (Schoenberg Trudeau).As a veritable Japanese patriot, Mishima had a reputation for discipline, order and self-organization. He used to work on his literary masterpieces from sundown to dawn, spending the daytime in his various social activities. Mishima was three times nominated for the Noble appraise for Literature. He died in November 1970, committing a spectacular ritual suicide seppuku after his unsuccessful speech against the subsisting pro-American Japanese constitution and anti-emperor regime.Bibliography Liukkonen, P. (2003). Yukio Mishima 1925-1970. Pegasus. Kuusankosken kaupunginkirjasto, Finland. Retrieved May 29, 2007, from http//www. kirjasto. sci. fi/mishima. htm . Schoenberg, T. L. Lawrence J. Trudeau (Eds.) (2006). Mishima, Yukio eNotes. com. Retrieved May 29, 2007, from http//www. enotes. com/twentieth-century-criticism/mishima-yukio/introduction? print=1. Yukio Mishima. (2005, November 18). UXL Newsmakers. 5-6 (1) 87-88. Yukio Mishima A 20th light speed Warrior. (1995, January March). New Dawn Magazine. 29 (1) 23-24.

Law question Essay Example for Free

Law question EssayAli had an antique motorbike which he decided to sell. He put the motorbike on his front lawn with a sign For sale- RM20,000. Ah Chong, who saw the sign, express to Ali that he would be fain to bribe the motorbike for RM15,000. Ali replied that the price is too low and suggested RM18,000. Ah Chong responded by asking if Ali would be prepared to birth payment of the RM18,000 in three monthly instalments of RM6,000 each. Ali replied that he would not. Ali then added, Anyway I am no longer interested in selling the motorbike to you. At that precise moment Ali spoke these deli precise, a helicopter flew low hit and drowned out his words. Ali did not b different to repeat what he had just verbalize and was leaving when Ah Chong quickly agreed to the RM18,000 suggested earlier by Ali. Discuss whether there is a produce amid Ali and Ah Chong. Explain whether your answer would be different if the helicopter flying overhead had not drowned out Alis words and Ah Chong heard what was said? Assignment Answer In this assignment, I would like to discuss the question preceding(prenominal) part by part.First of all, from the sentence , He parked the motorbike on his front lawn with a sign For sale- RM20,000, it is said that there was an invitation to trade. Invitation to treat or simply speaking in mastermindation to bargain center a person inviting others to practice an tolerate in order to create a binding contract. An recitation of invitation to treat is found in window shop displays and product advertisement. . In another words it is a special expression showing a persons willingness to negotiate.The issue of invitation to treat was discussed in the exemplar of Fisher v Bell1961 1 QB 394 by the English Court of Appeal It is perfectly clear that consort to the ordinary law of contract the display of an article with a price on it in a shop window is merely an invitation to treat. It is in no sense an offer for sale the bridal of wh ich constitutes a contract. 1. An offer can be seen from the prescribed text, Ah Chong, who saw the sign, said to Ali that he would be prepared to buy the motorbike for RM15,000. It is state in atom 2(a) Contracts Act 1950, when one person signifies to another his willingness to do or abstain from doing eitherthing, with a view to obtaining the assent of that other to the act or abstinence, he is said to make a proposal. and Section 2(b) Contracts Act 1950,when the person to whom the proposal is made signifies his assent thereto, the proposal is said to be accepted a proposal, when accepted, becomes a promise. . Both laws were applied when Ah Chong has shown his willingness to make an offer as he would be PREPARED to buy the motorbike for RM15,000.However, a replica offer was made by Ali when instead of judge or rejecting Ah Chongs offer, Ali made another offer Ali replied that the price is too low and suggested RM18,000. Alis offer refers to a counter offer. In this situatio n unless an acceptance is rendered, there is no binding contract between A and B. This situation is stated in Section 6(c) Contracts Act 1950- by the failure of the acceptor to fulfill a trail precedent to acceptance. There was famous case known as 2Hyde v. work, 1840 EWHC Ch J90 where twirl (D) offered to sell his estate to Hyde for 1200 pounds and Hyde (P) declined.Wrench then made a final offer to sell the farm for 1000 pounds. Hyde in incline offered to purchase the property for 950 pounds and Wrench replied that he would consider the offer and give an answer within roughly two weeks. Wrench ultimately rejected the offer and the plaintiff immediately replied that he accepted Wrenchs earlier offer to sell the real estate for 1000 pounds. Wrench refused and Hyde sued for breach of contract and sought specific performance, contending that Wenchs offer had not been withdrawn prior to acceptance.The question or issue here is if one party makes an offer and the offeree makes a c ounteroffer, does the authoritative offer bide cave in? Answer is No because a counteroffer negates the original offer. By making a counteroffer, the plaintiff rejected the original offer and he was not entitled to revive it. So in another words, the parties did not form a binding contract. Then we proceed to the next part where Ah Chong made a mere question to Ali by asking if Ali would be prepared to accept payment of thr RM18,000 in three monthly instalments of RM6,000 each. Then, Ali replied that he would not.On top of that, Ali added that he is no longer interested in selling the motorbike to Ah Chong. Section 5(1) Contract Acts 1950 A proposal may be revoked at any condemnation before the parley of its acceptance is complete as against the proposer, further not afterwards. This particular case 33ROUTLEDGE V GRANT (1828) 4 BING 653 is another example of abrogation of an offer Grant wrote to Routledge offering to purchase the lease of his house. The offer was to remain open for half-dozensome weeks. Grant then changed his mind about purchasing the lease and, within the six weeks, withdrew his offer.After Routledge had received Grants letter withdrawing the offer, he wrote support to Grant, within the six weeks, judge Grants offer. The issue before the court was whether Grant could withdraw his offer within the six week period or whether he was bound contractually given that Routledge had accepted the offer within the timescale. The court held the offer could be withdrawn within the six week period without incurring any liability if one party has six weeks to accept an offer, the other has six weeks to put an end to it. adept party cannot be bound without the other. The case and scenario above convey an useful reminder that until such time as an offer is accepted, the offeror is free to revoke it, even if they have given the recipient a period of time to consider it. When Ali spoke I am no longer interested in selling the motorbike to you. a helicopter flew and drowned his words. And yet, Ali did not bother to repeat what he just said and was leaving when Ah Chong quickly agreed to the RM18,000 suggested earlier by Ali.In this particular moment, Ali rejected Ah Chongs offer but according to Section 6(a) Contracts Act 1950- by the communication of notice of revocation by the proposer to the other party. It states that revocation os not effective until it is received, communicated. In fact, Ali himself reluctant to repeat what he said which is very important and vital in that situation. Here is one similar case, 4Byrne v wagon train Tienhoven (1880) LR 5 CPD 344. In this case, Van Tienhoven offered to sell goods to Byrne by letter dated 1 October. On 8 October, prior to acceptance, Van Tienhoven posted a letter revoking the offer.This letter was received by Byrne on 20 October. In the meantime, on 11 October Byrne received the letter and dispatched an acceptance. Was there a contract? To be effective revocation moldine ss be communicated. Where post is used for acceptance, acceptance occurs when and where sent. However, this rule does not apply in relation to revocation of offers thus, if post is used for revocation, communication is only effective if and when it is received by the offeree. As this occurred after acceptance there was a contract formed in this case. An offer was containing a price escalation clause.A counter offer was then made without this clause it contained a detachable receipt which the company sent back with a notation that they assumed it was on their terms. Thus, the intended message was failed to be received by Ah Chong, the offer has not been revocated. There is a contract between Ali and Ah Chong in this scenario. Section 6(a) Contracts Act 1950 obviously stated revocation must be actually communicated to the offeree before the offer can be treated as effectively revoked. Besides, Section 4(1) Contracts Act 1950- The communication of a proposal is complete when it comes to the knowledge of the person to whom it is made. magnificence of conveying message has been shown when either offering or revocating an offer. On the other hand, if the helicopter flying overhead had not drowned out Alis words and Ah Chong heard what was said, outcomes definitely would be different. As was mentioned earlier, if the intended message was communicated or received by Ah Chong, revocation of the offer will succeed. In conclusion, communication is very crucial when conducting contracts or offerings as the outcomes and consequences can differ easily.

A Time of Change in the Market Revolution Essay Example for Free

A Time of Change in the trade diversity Essay1815 to 1860 was a crucial time for American commerce and urbanization that non only had reinforced frugal influences, but also altered social and political perspectives. This time period, known as the grocery Revolution, stemmed largely from the advancement in technology which led to transportation improvements and the building of railroads. Banks also contributed to the outgrowth economy by increasing economic input and providing loans to merchants, manu itemurers, and farmers. The rapid amplification of commerce and transportation had heavy(a) effects on American singulars socio-economic goals a sense of self-confidence and domestic ideology surfaced, perpetuating westward expansion. on with the spread of urbanization came the circulation of literary publications that fostered the spread of popular opinions this eventually became an essential component to the many renew movements ultimately caused by the market Revolut ion. All of these factors contributed to the nationan ideal of individual freedom. Although the Market Revolution promoted economic and social growth through the development of technology and industry, it also led to actions threatening to republican liberties the manages of equation and the inborn rights of man. Concerns of tyranny and disregard to the American Constitution caused many to focus on preserving the American republic through reform movements.The main driving factor of the reform movements that took place following the Market Revolution was the obscurity of republican values. Despite the positive influences the Market Revolution had on quality of manner and transportation, many Americans feared the corruption of their individual liberties. They had proper reason to believe that this would be an occurrence caused by the grisly power that was establish during the Market Revolution. One example of this unbalance was the increasing power of banks, more specifically add ressed by Andrew Jackson when he vetoed the act Bank of the United States. He asserts that the monopolized bank organization undermines the rights of ordinary people because it establishes significant discreteions between classes where the upper class holds the power and dominates over the lower class.In a way, he attempts to reform the government-established powers instilled by the Second Bank of the United States by voicing how it is an handle of power and limits economic opportunity for ordinary people. In addition to the distressed power created by the banks, a prominent deterrent from republican autonomy was the discrimination that this instability of power caused for individual Americans. The rapid expansion of agriculture and population corresponded to the growth of slavery, which is the most pronounced example of the inequality America experienced during and after(prenominal) the Market Revolution.Slavery was seen by many as a direct violation of the Constitution and th e inherent rights of man, which defy republican values. In the Republican National Platform, Abraham Lincoln brings to light that the inequality of slavery threatens guinea pig sovereignty, That the maintenance of the principles promulgated in the Declaration of Independence and embodied in the Federal Constitution, is essential to the rescue of our Republican institutions and that the Federal Constitution, the Rights of States, and the Union of the States, must and shall be preserved. A nationalistic togetherness, while still maintaining individual freedom, is eminent in establishing and fulfilling republic ideology. Slavery was a direct violation of mans non-negotiable rights, and therefore many abolitionist movements took place in order to reform the corrupt nation.Acts of slavery and other injustices initiated by the Market Revolution that defied republican values were identified as needing reform, in William H. Sewards saving in 1855 he said, We must restore the demoraliz ed virtue of the nation. We must restore the principle of equality among the members of the State the principle of the sacredness of the absolute and inherent rights of man. The emerging Democratic party was host to many of the promoters of personal reform and social problems, while the Whig party advocated the reform of moralism and state-sponsored entrepreneurship. One of the initial influences of the reform movements was the moral fixity that was deemed necessary by Protestants in order to overcome the sins occurring in society, and enact a sense of righteousness. These ideas of self-virtue and social justice were reflected in the Second Great Awakening and the frugality movement in the early 1800s.The Second Great Awakening was a religious revival that had a strong influence on women, crowing them a voice in society and the ability to make an impact for the salvation of American values. The Temperance movement had a similar purpose, to promote self-perfection and eliminate t he many sins that became prominent in society during the Market Revolution. The movement focused on alcohol abuse and sexual sin, and although it bolstered self improvement for many individuals, a main impact of both the Temperance movement and the Second Great Awakening was the eminent debt instrument of women to speak out against controversial happenings. Both of these movements had strong positive effects on the preservation of the republic because they fostered public regard to individual goodness, which in turn led to other reform movements and the ability for both women and men to speak out against injustices.Both womens rights and slaves rights were distinguished issues that violated the equality of the republic, and therefore reliable groups sought reform these corrupt aspects of American society. In the 1830s, the abolitionist movement was initiated in an attempt to disband the sin of slavery. Although abolition became the source of immense controversy and even violence, the movement against slavery allowed slaves like Robert Glenn and Frederick Douglass to dish out their stories in an attempt to bring to light the corruption taking place in America. These movements did in fact help persuade many groups of people, mostly Democrats, of the Constitutional and moral violations that slavery inhibits. However, westward expansion and distinct divisions between the nation made it difficult to prevent the spread of slavery. Despite the fact that abolitionist movements did not have immediate effects on the eradication of slavery, it did open doors for public opinion and womens rights.In 1848, Elizabeth Cady Stanton and Lucretia Mott intercommunicate out at the Seneca Falls Convention against the unequal status of women and how it reflects tyranny rather than the individual liberties of a republic. They emphasize the main point of both slavery and womens rights reformations, The world has never yet seen a truly great and virtuous nation, because in the deg radation of woman the very fountains of life are poisoned at their source. These movements did impact the protection of republicanism through the expression of activists who exposed the exploitation and inequality occurring due to slavery and unbalanced privileges of women. The Market Revolution had a domino effect on the fabric of the republic. It propelled economic growth and industrial expansion which then perpetuated unbalanced power within the government.This obscured the political values of individuals and brought to the highest degree such a dramatic shift in thinking regarding opportunity and personal liberties that many people were concerned about the loss of republicanism. Members of the public like the Grimke sisters, as well as members of the government like Andrew Jackson, identified the injustices of inequality that were caused by the Market Revolution and felt as though reform was necessary to preserve the republic. The reform movements that took place, such as the S econd Great Awakening and the abolitionist movement, exposed the pollution of republican ideals like individual freedom and egalitarianism. Although these messages were controversial between the sectional division of the North and South, reform movements still established a voice for the republic and eventually managed to preserve the prominent aspects of the republic. 1 . Andrew Jackson, Veto Message, in conjuring trick Majewski, narration of American Peoples, 1840-1920 A Primary Source Reader (Dubuque Kendall/Hunt 2006), 5. 2 . Abraham Lincoln, Republicans Adopt a Strong Anti-Slavery Platform, in Majewski, 50. 3 . William H. Seward, The Dangers of Extending Slavey, and the Contest and the Crisis, in Majewski, 41. 4 . Roark, Johnson, Cohen, Stage, Hartmann, The American covenant A History of the United States, 330. 5 . Roark, Johnson, Cohen, Stage, Hartmann, The American Promise A History of the United States, 322. 6 . Roark, Johnson, Cohen, Stage, Hartmann, The American Pr omise A History of the United States, 323. 7 . Roark, Johnson, Cohen, Stage, Hartmann, The American Promise A History of the United States, 324. 8 . Elizabeth Cady Stanton and Lucretia Mott, The Seneca Falls Convention Advocates Complete Equality in Majewski, 24.

Age of Enlightenment and Candide Voltaire Candide Essay Example for Free

Age of Enlightenment and Candide Voltaire Candide EssayCandide is an outlandishly humorous, far-fetched tale by Voltaire satirizing the optimism espoused by the philosophers of the Age of Enlightenment. It is the story An Analysis of Candide, and Voltaires Controversial Convictions voices. yahoo. com/an-analysis-candide-voltaires-controversial-695221. ht? Dec 13, 2007 One of Voltaires premier criticisms in Candide is instead in alignment with Enlightenment teachings the belief that the church has become How did Voltaire ideas from Candide disagree with spirit of the answers. yahoo.comSociety close Religion Spirituality? Oct 15, 2010 He angered the government but was in the spirit of the Enlightenment. Voltaire, who was an Enlightenment thinker, reflected his invade with the The Age of Enlightenment and Candide ? Aug 18, 2013 How does Voltaire use satire in Candide to teach about the Sep 12, 2012 In what ship canal does Voltaires Candide reflect Enlightenment values Sep 11, 2010 Candide and the Enlightenment? Jan 2, 2009 More results from answers. yahoo. com Voltaire and Candide University of Idahowww. webpages. uidaho. edu/engl_258/ /voltaire_and_candide. htm? Voltaire (1694-1778) and Candide (1759) Enlightenment Values and Print 258. Is this actually The Best of All Possible Worlds Pangloss and his Candide and the Enlightenment A New-Made World WordPress mbroek. wordpress. com/2012/09/21/candide-and-the-enlightenment/? A definition for this result is not available because of this sites robots. txt learn more. Essay on The Enlightenment in Voltaires Candide www. directessays. com/viewpaper/251. html?

Customer service in Halifax Essay Example for Free

client table serve up in Halifax Essay guest guideclient dish out is every relegate of the admirerer that nodes witness from the rung of the condescension. It is withal a stylus in which the organisation deals with its nodes. bank strivinges need their clients to buy their harvest-feasts or usance their go in order to survive and fix a profit. The modal value that they treat their clients is thus actu eithery central. Many businesses gestate a policy of customer service, which involves lay the customer first in on the whole situations. Customer service involves* Making certain(a) enough the product range is useable to the customer* Making certain(predicate) as shooting the product is prophylactic and reliable* Providing instruction nearly products and macrocosm able to plant advice* Making certain the product range tail end be delivered if requirement* Providing acknowledgement facilities where appropriate* Providing after sales service guaranteesIt should be the aim of every(prenominal) business to tender the lastest level of customer service. There ar laws, which leave alvirtuoso protection to customers buying products. Businesses should know what their obligations atomic modus operandi 18 under these laws.it go forth overhaul them maintain a high level of customer service.Why customer service is grave in HalifaxCustomer service is important to Halifax beca social function it brings in profit (the more customers the more the profit). The customers fork out in amaze to Halifax.Halifax does so a lot advertising and looses money come a languish be ready it provides obedient customer service, the money lost is re lay. Customers be everywherely a source of market query educationCustomers hold in the survival of the businessBecause of just customer service, Halifax spends less effort dealing with customer unsoundnesss. Customers be relined and refrained in Halifax because they be treated we ll and be made to feel vertical and safe with their money and properties.Halifaxs image is splitdThis is because everyone knows that it provides good customer service. My friend told me how good Halifax is and I was attracted to go and pioneer up an chronicle with them the next day. I likewise told my boyfriend around it that also went and give wayed up an storey with them.To build customer loyalty roughly(prenominal)(prenominal) Halifaxs customers argon loyal to it and they keep on utilize more of its services. They enjoy them.Increase argumentIt is only natural that where there is an attractive market, competitors entrust move out to obtain profitable businesses. The cleancomer whitethorn some magazines eve arrest an advantage due to the concomitant that he may surrender benefited from the experience of the ample established supplier. As the novelcomers start from scratch, they displace use the latest equipment, techniques and frames and abide select ca ter to fit the image they wish to create. near(a) customer service also gives Halifax a competitive advantage over other brinks or building societies.Better apprised customersCustomers know a great deal more rough Halifaxs services than they employ to, partly because of the competition and partly due to the extensive studies conducted by consumer groups, and Halifax stave. A great deal of information is also lendable over the Internet. The emphasis put into competitive advertisements also makes customers more awargon of the aspects they should examine. Halifax is a very good workout where public pressure has forced regulations ensuring fuller disclosure of be and more realistic estimates of benefits. harvest-tide alike(p)ityFrom the customers point of view, who I interviewed, it is difficult to distinguish many of Halifaxs services from those of their competitors. They very much use the analogous services run the same t communicates in a very similar way. As an example, I could heart at the individualal computer industry, where a large count of computers deal utilise the same softw are program programs. One of the few shipway Halifax can incompatibleiate thereselfs from there competitors is by inculpates the image for customer care that they build up and the reputation for customer support that they absorb earned over conviction. rinse adopt for blamesed supportWith the choice of cede sources now available to Halifax customers they know that they are in a buyers market and they are therefore demanding improved support from the Halifax they pay fanny selected. In general it has been sh event that with a higher living standard, customers are pull up stakesing to pay for improved support. For instance customers in the past may start out been pass oning to wait for a week or two for a tele forebode set to be inst entirelyed whereas now they accept it to be done in as many days.Life cycle beAs many products are technic on the who ley more soficicated, customers swallow become more dependent on the continuing support from Halifax to keep their services in operation. They are increasely forecasting at the flavour time costs and Halifaxs ability to support their services efficiently throughout the life of that service. When a customer buys a car for instance, he will hope to know how good the maintenance service is what the costs are likely to be the fuel consumption and the resale value after a certain number of years.Training the frontlineThis is important because it means good customer service in Halifax in a way that when all supply are trained, there will be good communication between the staff hence providing good customer service. Training helps Halifax maintain good service in different parts. For example technology, promotional, health and safety, money wise. Managers in Halifax discern information unavoidably for inhering customers and provide suitable procreation events. Halifax is aware that well trained internecine customer service provides good external customer service. acknowledgment of the situations that require staff to have butt on with customersA customer is a psyche who requires a product in exchange for money or who uses a service.Staff can have contact with customers through so many ways these areBy bidThis is normally used when one of them (customer/staff) needs to have a bun in the oven a question and descend a rapidly response.because both the staff and customers can non see each other, it is unable to observe the other persons body language. Though this happens, customers are non left waiting. The member of staff says what he is doing and how long he will be. The customer is always being informed of the actions necessitaten.Music is a good deal played to customers unplowed waiting in order to give them something to do, i.e. listen to music. The staff make sure they do everything they can to make the customer feel valued.Through earnsThis is used when a unending record is needed. Eg.where a letter head showing the Halifax logo adds credibility to the company. Sentences are always kept short in the letters. The subject is always introduced at the beginning of the letter so that the customers know what the letter is just more or less.Through InternetThis is used when you can non get someone on the phone. The email is wedded an effective tittle, which makes the reader trust to open it. They are not typed in capitals because the reader may judge that the member of staff is shouting.Face to faceThis is done when the customer is on the premises. Usually when delivering bad or good news. Also when a permanent record is not required. Or when documents have to be turn over in for opening new accounts.Through faxThis is used when speed is required and the information is not confidential. This applies to letters.Staff always contact customers about* Details about the new unem tollished services introduced* Their bank accounts* Their mortgages* Their unsoundnesss* Opening bank accounts* Overdrafts* Foreign exchange purchase transfer* Withdrawal or payment* sweet service products etcWays in which Halifax meets the needs of its customersHalifax is a obtainrful smashed because it identifies who its customers are and what their needs are quickly. extremitys of internal customersNeeds of external customersSick payTo make a purchaseHolidaysNeed to obtain information about a productPensionCompany carsTo make a strike uptStaffs discountTo maintain ethical standardsWorking conditions e.g. Safe environmentSpecials needs like the deaf, blind, old, physically handicapped, or with children.Job securityFoodDecent wages or salary.Christmas pre moves and bonus/ end year companionshipStaff facilities e.g. room, gyms, toilets.Training.Training of internal customers in all aspects of their bloodlines ensures that external customer needs are catered for, whereas good staff relations or industrial relations, effective communication and good company policies ensures the satisfaction of internal customer needs.Internal customersThese are members of staff who rely on other members of staff to help them do their business sectors properly.In Halifax, internal customers feedback is included in performance reviews. Halifax is now making input a schematic part of a 360-degree feedback process, in which employees, peers and the dole outr all evaluate the performance of managers. In addition. Halifax talks to its internal customers during meetings and asks them about their needs and determines out how it can serve them bring out.Always giving you free as long as the employees do it for their customers, theyll do it for the employees. Theyre wagering to develop the best do and best rewarded team in the business, so the employees should expect plenty. Training, sales support, personal development, opportunity, great incentives you name it, Halifax goes that extra mile to make sure the empl oyees have everything they need for a rewarding career. And that, of course, includes a benefits package they find hard to beat by anyone, anywhere. It covers everything theyd expect (good salary, generous holidays) and plenty that they wouldnt, much(prenominal) as bonuses and incentives, fate schemes, discounted mortgages and plenty more all adding up to a total rewards package to match their total commitment.The following are part of Halifaxs human election policiesPay (plus bonuses)Generous Holiday EntitlementSharesColleague ProductsMoney Purchase PensionLife Assurance elastic WorkingFlexible BenefitsRecognitionOur commitmentSupport when it countsAcademyPay (plus bonuses)Halifax starts by giving employees a highly attractive basic salary. They have bands, plainly theres a lot of flexibility. So theyll take into account the nature of the role, as well as the employees skills and experience. On top of this, everyone has the chance to earn more by putting in extra. So employees can earn a bonus for individual, team and company performance. throw or exceed the employees targets for example, and the employees can expect to receive between 10% and 30% of salary extra Nice.Generous Holiday EntitlementThe employees receive between 22 and 30 days paid holiday a year, depending on their role and length of service.SharesHalifax group wants employees to share in their success (they like smiling people). They habitude go into detail here, solely there are various schemes where employees receive either shares or share options. Its hugely popular. Largely because it can be hugely profitable for Halifaxs colleagues.Colleague ProductsHalifax is the UKs number one for nest egg and mortgages, and have plenty of other products too, such as insurance and healthcare. alone of which are available to employees at attractive, discounted wanders.External customersThese are individuals and business customers who buy or use the goods and services provided by an organisation .With staff who can speak a wider range of languages, Halifax and customer service has improved. They proctor holiday costs constantly to give customers a better deal. Plus, they can give customers a guaranteed minimum 5% discount on a wide range of brochure- valued holidays and charter flightsHalifax also meets its customers needs by giving eye contact, explaining transferred telephone calls to customers and colleagues, being genuine and sincere, knowing about their products or services, knowing about its policies, treating customers as individuals, and minimising queuing times.Home deliveryFor infrastructure delivery, orders placed in a branch or over the phone before 2.30pm Monday to Friday are ordinarily delivered to the customers home address by 12 noon the next bank working day (excluding Saturdays). Orders placed on Saturday or Sunday are usually delivered by 12 noon the following Tuesday. All home deliveries are by Royal Mail Special Delivery. There is a charge of 5 for al l home deliveries. Home delivery is not available for orders placed online.Always giving extra to customers with particular needsHalifax group is committed to providing all their customers with excellent service, whatever type of relationship they have with them. They do their outmost to help all customers with special needs. Their cash machines are generally installed at a lower level to make them easier to reach, and the newer machines have been adapted for the visually impaired to use.Halifax has around 800 branches in the UK, most, of which are open plan to make it easier for customers to find their way around. The majority have a reception desk, with position provided. And their staff are always on hand to discuss precise needs or say queries.Wheelchair usersGetting in and out of Halifaxs branches is usually easy, with level or ramped access from pavements. And, wherever possible, doors are automatic. foreknow AssistanceAt some branches steps are unavoidable, so a Call Assis tance bell system was installed, so that a member of staff can be called.ServicecallSome branches are fitted with the Servicecall system, so that customers with a Servicecall transmitter can alert staff of their arrival.LiftsWhere branches have split-level banking halls, Halifax provides internal ramps or wheelchair lifts.Low-level antipathetics and counter queuing railsLower level writing surfaces are increasingly being provided at the counter. All branches have counter queuing rails, often with lower level writing surfaces.Other banking optionsTo help make it easier for all their customers to manage their finances at their convenience, they offer a number ways to access Halifax as well as via other large network of branches across the countryOnlineCustomers can apply for a Halifax Current billhook online. Then once it is registered for telephone banking they can do their banking online via Halifaxs sack up pose 24 hours a day, seven days a week. Click www.halifax.co.uk for mor e detail.They also offer a Share Dealing service online, and applications for other products such as Personal bestows, Credit Cards and Travel Insurance can be made via the web site.TelephoneHalifax Direct is a 24-hour telephone Current Account service. Customers can use it for everything from see to iting their balance and rules of order a statement to arranging an overdraft. Arrangements can also be made for customers to pay bills and transfer money to other Halifax accounts.All Halifax customers can telephone Halifax direct for other services, for example a Personal Loan or travel money.Customers who are hearing impaired, can contact Halifax Direct using textphone on 0845 732 3436 while away HalifaxThey have underinterpreted an extensive disability awareness programme to help staff overcome the barriers which people who have a disability face. To help them continually improve their services, if you would like to make any comments about their site or the services they offer cu stomers with disabilities, they request the customers to use this form.Philomena Gray, Disability Managerby e-mail JayneOemailprotectedor atHalifax plcTrinity RoadHALIFAXWest YorkshireHX1 2RGHow Halifax deals with customers complaintsOnce Halifax is prepared for any potential problem a customer may have brought to them, their next step is to use the companys complaint system the company has in place for dealing with complaints.Halifax deals with complaints in many different ways. This can be done through1. The telephone2. Face to face3. In writing typical compose communications involve providing information on the services provided, prices of mortgages, statements of accounts and safety procedures.Because Halifax actively seeks and encourages complaints, they are able to understand and meet the needs of their customers. If a customer is dissatisfied and is unable to express that dissatisfaction, Halifax will never see that customer return. What is worse, the customer may also persu ade potential customers not to stop within Halifax too.Customers with bad experiences were twice as likely to herald others about it as those with a positive story to recount.Customer complaints are viewed as opportunities to improve a service offered rather than problems ignored. The causes of the complaints are dealt with the and lessons learnt. Customers making complaints are seen as contributors to the process of improving customer services rather than awkward individuals who enjoy making life difficult for staff. By respecting customers and treating them accordingly Halifax is able to monitor and improve the smell of service offered.Many products arise because the law has been broken. There is a large number of laws that try to protect the customers. Halifax tries not to break the laws. The major consumers laws includeThe descriptions Act 1978, which makes it il jural for Halifax as a business to give misleading descriptions of their services and products.The consumer safety Act 1978, which make sit illegal to shell out goods, which may be harmful to customers.The consumer protection Act 1987, which makes it illegal, amongst other things, for a business to claim that its prices have been reduced when they have not. It also makes suppliers responsible for any blur that results from defective goods.The consumer course denotation rating Act 1974, which requires Halifax to have a specific licence because it offers credit otherwise they will be committing an offence.If the law has been broken, customers can take Halifax to court. This may cause the business money and give it a bad reputation. That is why they make sure that they do not break the law. Halifax also makes it certain that customers are happy with the services they provide.Details of all customers complaints are recorded. This is done so that there is a record of what action was taken in national the customer wishes to take the complaint further. expressing the data also holds staff and ma nagement to use it for capturing customer details. The nature of complaint and the service involved is recorded and quite often the name and address of the person complaining is recorded.Halifax has a special service desk for dealing with customer complaints, and also specially trained staff. When customers progress with a complaint Halifax staff make sure they* Listen to them carefully* Reassure them that their complaint is being taken seriously* Decide on an appropriate action* Apologise if the business is responsible* Record the details of the complaint* Record the action takenChecking that customers complaint is validHalifax wont take customers complaint seriously if its something, which is not their fault. For example, if your current account has no overdraft facility but you regularly overdraw the account, you pharisaism unfeignedly complain if Halifax charges you for doing so. If, however, charges on your account push the balance into the red, it should not charge you for being overdrawn. Halifax deals with complaints about something in relation to* Customer expectations not met* Late delivery* Incorrect information* Waiting/queuing times* Attitude of staff* Faulty service products* Statement errorsWhat happens next?If a customer complaint is something Halifax has the index finger to deal with, they will usually start by seeing if they can help the customer to soundness matters in an informal way. One of their staff (usually called a caseworker) will take a fresh look at the facts and let the customer know how they think the customer could reach the agreement. This access is often called mediation.If a customer has a problem, Halifax can always helpThey aim to offer customers the best possible service, but there may be occasions when customers feel they have cause for complaint. If so, Halifax will always try to resolve the problem quickly and to your satisfaction. If the customer is worried with their response, he/she can take his complaint fur ther through their complaints procedure outlined below. Following Halifaxs complaints procedure does not affect a customers legal salutarys.1. Where the customer first makes his complaintHalifax aims to resolve customers concerns within 24 hours. Sometimes it may take longer to look into the matter fully. If this happens, they will let the customer know within quintuplet working days who will reply.The people a customer first raise the matter with are often able to help, but there may be occasions when a specialist area needs to be involved. If the customer doesnt know who to contact, they can* Call Customer Relations on 08457 25 35 19* Textphone Customer Relations on 08456 00 17 50 (if you have a hearing impairment)* Write to them at Halifax plcHalifax Customer RelationsTrinity RoadHalifaxHX1 2RGThey will then arrange for the amend person to look into and react to the customers concerns.2. Customer RelationsIn the unlikely event that the customer remains unhappy, he /she can as k for his complaint to be referred to a Customer Relations manager for further review. If the customer is still not satisfied he can, at this stage, ask the Financial Ombudsman Service to help, or for service-related complaints about Halifax landed estate Agencies Limited, the Ombudsman for Estate AgentsThe Halifax supports fully and is a member of both the Ombudsmen Schemes. These are impartial and conduct independent investigations.Ombudsmen addressesFor most complaints about Halifax products and services customers can contact The Financial Ombudsman ServiceSouth Quay Plaza183 Marsh Wallcapital of the United KingdomE14 9SRPhone 08450 80 18 00email emailprotectedWebsite www.financial-ombudsman.org.ukFor complaints about Halifax Estate Agencies LimitedThe Ombudsman for Estate AgentsBeckett House4 Bridge StreetSALISBURYSP1 2LXPhone 01722 33 33 06email emailprotectedWebsite www.oea.co.ukTypes of customer records Halifax usesMarket look intoThe final method of monitoring customer se rvice satisfaction is through market research. Market research is a formalised method of obtained feedback and information from customers or potential customers about services that are available or soon to be made available. In Halifax, obtaining feedback from customers is essential in learning how to improve the service offered. The process helps Halifax to understand* The nature of the service from the point of view of the customer.* What the customers are wanting.* What the customer thinks of the organisation.* What will make the customer feel valued?* What sort of beginning(a)s the customers would appreciate.Halifax is able to show that business decisions are supported by information and evidence gained through research. Therefore through market research, Halifax is able to identify customers opinions about* saki rates charged.* New and existing services.* After sales service.* The quality of customer care provided by Halifax.Business decisions about these issues can then be made based upon the results of the research.Halifax sends out customer service questioners to 200,000 customers every six months, asking for their opinions on their branch. In addition, brain-teaser shoppers posing as potential customers visit and phone the branches to ask for advice. Each quarter, every branch in Halifax network receives two visits and two phone calls from the mystery shopper, who then fills in the research form and marks the branch on components such as courtesy, speed, and phone handling techniques. All the results are included into a customer service index for each Branch. The findings are also published internally or all to see, with awards for those branches with the best achievements.The market research I undertook about Halifax provided some resideing results. I decided to measure how much customer satisfaction dictated future(a) buying intentions. The research divided the customers into one of three groups* Those with problem that had been resolved* Thos e with a problem that had been latterly dealt with* Those whose experience of the bank had only been positiveAs was predictable, the customers who remained dissatisfied were the ones to the lowest degree likely to buy any more of the building societys services. However, surprisingly, those customers whose problem had been dealt with quickly and efficiently were more likely to use Halifaxs services over again in the future than customers who had never experienced a problem. 80% of the customers were happy and 20% were not happy. Among the unhappy customers some of them did not visit the branches often nor use Halifaxs machines. Customers responded positively to open, polite and helpful advice provided by Halifax, even if the outcome was not what the customer was seeking, e.g. applying bank charges.Findings similar to Halifax have emerged from other customer attitude surveys undertaken across a range of businesses. The results of my surveys indicate that by keeping the customers ha ppy, the organisations will retain existing business and will increase future revenue from existing customers.It is essential that a manager act upon any feedback gained through market research. Customers who provide feedback through market research are usually given recognition by Halifax. I also found out that when Halifax do their market research through the surveys, they thank their customers for their time and effort. This is in the form of a card, letter, or telephone call. A number of methods are used by Halifax to find out what the customer thinks of and wants from the service. These include* Postal questioners.* Personal interviews.* Telephone interviews.* Consumer panels.* Customer feedback forms.Complaints recordsIn Halifax, preserve customer complaints and implementing changes to ensure that the customer is not dissatisfied for the same reason again are ways to monitor customer satisfaction. Customers are provided with a system where they feel comfortable about recordin g a complaint. Only by doing so can Halifax ensure that they are fully meeting the needs of all their customers.When Halifax is dealing with customer complaints, they normally take the customers details. This normally helps them to be able to contact the customer when necessary and to know who they are dealing with.Customer SurveysCustomer surveys are used to get inside the customers take heed and learn what they are thinking about Halifax. Surveys can determine customer satisfaction, complaints, compliments and questions. Halifax likes to know what their customers are thinking because it helps them improve or tailor their services.Feedback can be a great source of information. Customer surveys can sometimes be a core competency of Halifax.Surveys can be administered online, in person or even via phone. Surveys should be constructed to pull the most valuable data from employees so that Halifax can later(prenominal) use that data for the betterment of the company.Savings and Debit cardsWhen opening up savings or bank accounts, the staff records your personal details and keep them for further summon. At times this is used to contact customers to participate in surveys, to take advantage of new offers, etc.InternalComplaintsWhen the employees make a complaint, Halifax also takes down their comments and again their details.Personnel recordsThe personnel department keeps records of all employees on the payroll. This includes personal information (name, fancy of birth, address) as well as details of rates of pay, tax, and national insurance number. The records are confidential and should not be accessible to unauthorised personnel. These records are taken during recruitment.RecruitingWhen recruiting, managers take employees details for further reference. This helps them to know how much they deserve to be paid to know their retirement age, etc, which can be utilised by the firm to provide good internal customer service.The customer service provided in Halifax a nd improvementsIn Halifax, The desire to improve and be the best helps motivate staff by providing them with a challenge. It gives employees the opportunity to suggest ideas, use their initiative and participate in the development of the organisation. Excellent customer service provides a focus for all staff to work towards and results in change magnitude job satisfaction for the employees, as well as increased customer satisfaction. Excellent standards in Halifaxs customer service can only be achieved by having a system that enables them to constantly review and improve the service offered. What is an acceptable standard for a customer today will not necessarily be an acceptable standard tomorrow. Constant improvement is essential.Because Halifax is an organisation seeking to improve the quality of customer service offered, it set quality service standards, which are* Clearly explained* Realistic for employees* considerably measuredHaving droply defined standards and a process t o monitor those standards gives employees a goal to work towards.1. Providing informationStaff in Halifax provides customers with information, by letting them know what the business has to offer. The information provided is mostly through leaflets and focuses on*Lost or stolen cards. * Mortgages * Bank Accounts*Loans * Savings and investments*Insurance * Share dealing.The problem to some members of staff is that they provide rail at information to customers. This happens when they are not sure of the answers to the questions being asked by the customers. Halifax improves this by re-training the staff who have the duty of dealing with customer enquiries. They also provide leaflets containing information of the services they offer.2. Giving adviceCustomers often expect advice about the services they know little about Halifax. This is likely to happen with mortgages. When people want to open up accounts from Halifax they expect to receive clear instructions and advice on how to use an d maintain them. When a business or an individual goes to the bank, they expect that the staff will know a great deal about banking and that sound advice will be given. But in some cases it does not happen. This is because the member of staff gives wrong advice about the service provided and sometimes it leads to the customer changing him/her mind about opening up an account with Halifax.For example when I wanted to open up an account with Halifax, I was told to bring both my parents passports back with me. I was really shocked by that and was wondering why every Bank does not ask for that. Anyway I suddenly gave up because the passports where with the home place. After three months, I called Halifaxs head office to ask them why I needed my parents passports to open up an account yet I had my own passport. The lady on the phone said that it is not right and I should go back to them and submit them that. I spoke to the manager and she said that it is all right for me to use my own passport since I am seventeen.This is why Halifax should train the members of staff going to give customers advice and ensure that they have good cognition of the service product and procedures.Halifax gives advice onWhat is the suitable account, loan or action? What is the best mortgage? What is the cheapest way to pay for mortgage? How to use the accounts and cards. How to store and look after the cards.3. Tailoring the service to what the customer wantsHalifaxs staff ensure that customers get what they really want and are satisfied with the services. They know that is what will make them come back again. So staff work out very carefully what customers want and need. They know that customers want to be served quickly and efficiently but sometimes the queue is too long because some tills are not utilised. This really annoys the customers and makes them to leave and maybe pay the money to another account they have in a different bank.Halifax should improve this by letting another me mber of staff cover for the other if they have gone for their breaks and by making sure that any member of staff who is off unrestrained is covered by using staff who do shift work.4. Providing credit facilitiesHalifax accepts payment in a variety of ways for example cheques, cash, account transfers. This makes payment more convenient for customers.In the 1990s, Halifax has been facing a great deal of competition and one way of attracting customers is to offer better credit packages than competitors. Actual details of credit terms have therefore become highly variable and now Halifax is trying so hard to provide the best deal. Halifax is required by law to publish the APR and this does allow some theme for comparison. APR (Annual percentage rate of interest). This shows the actual rate of interest that borrowers moldiness pay on average over the full period of the loan. But in some cases, some customers do not receive their interests which cause complaints and this results to the business loosing customers if the others hear about ones complaint. This is normally caused by errors on the computers, which they use to automatically offer interest to an account according to its type. So to improve this problem, Halifax management and staff should make sure that the machines are check regularly to prevent unnecessary errors like that.5. CreditThey also offer credit cards to allow customers to buy goods and services and pay for them when they receive their statements from them, usually at the end of the month. When a customer uses a credit card to pay for an item the shop demands its claim for payment back to the Halifax that then pays the shop. Because Halifax must(prenominal) wait for payment from the customer, they usually charge the shop for the right to let customers use the credit card. This explains why the major supermarkets and a growing number of major stores are now offering their own credit cards. For some credit cards, a high rate is charged which m akes Halifax lose its customers. They have improved this by putting the rates at a lower charge in order to attract more customers.6. AdministrationThis is the management of services that help to support the smooth running of department. Every department in Halifax carries it out. These general administration functions might include7. ReceptionThis includes greeting people visiting a specific branch, dealing with their enquiries, and taking outside phone calls and connecting customers to right departments. It is also known as the customer service department. When customers come in the branch to make enquiries, in most circumstances there is a long queue. This really annoys customers in that they will complain and give pressure to the member of staff attending to them which will lead to her making mistakes and giving wrong or incomplete information to the customer she is serving.This can be improved by letting the members of staff who are available (not doing any work at that moment) to help out on the reception. This helps Halifax to deal with customers courteously and promptly.8. SecurityEnsuring the security of the building property and staff. If there is no security in Halifax, peoples money will not be safe hence loosing customers because all they want is security and trust from the building society. To improve this, CCTVs are installed in the building to keep track of all that is going on in the premises. nigh people who come into the Halifax and find it untidy and dirty get the wrong impression and neglect opening up accounts with them. This has been improved by arranging for outside contractors to clean the building, and cater for staff.The clerical work of making records managing records, filling, photocopying. Organising meetings, keeping minutes.Ensuring that internal communications (within the department) operate smoothing.Ensuring the department staffs enter on time, have the facilities they need and have been paid.Each department will operate in a slightly different way, so it is highly that different departments will have some administrative tasks that are unique to that department, e.g. The human resources department will have to ensure that it has a complete and accurate database of all employees, with contact addresses and telephone numbers.9. Providing an efficient serviceThis is done when keeping appointments, Replying to enquiries within the shortest time possible, Fast, efficient and fond service, helping and assisting the customer, answering all telephone calls within five seconds and following the basic principles when communicating with customers on the telephone. Sometimes all this is not done by the employees. They become rude to the customers and act like they have been forced to do their work. They do this by being very slow when serving on the checkouts and not speaking loudly and clearly on the phone.10. Ensuring that replies to requests for information are with the customer within a apt period of time e. g. three days. Documentation is always up to date and accurate. Letters are intercommunicate personally, well typed and without spelling errors.11. Dealing with customer complaintsSometimes customers complaints are ignored or forgotten about because the member of staff has too much work to do which makes the customers loose interest in Halifax. This can be improved by setting up a Procedure for dealing with customer complaints and problems and since sometimes the procedure is not followed, they should improve this more by establishing a customer service department in each store, appointing a member of staff to be in charge of customer services, Communicating efficaciously with customers and ensuring that customer complaints are dealt with to the satisfaction of the customer.12. Reliable systems, facilities and proceduresSometimes when customers come into a Halifax branch to open up an account, they find that the phone or computer does not work. This annoys them and either walk out or complain to the staff, which will disorganise the other services. That is if the customer makes a scene. This is improved up setting up quick and efficient technology with good backup, making sure that customer facilities are kept in good working order, by understanding of procedures by all employeesThe financial sector is a fast miserable and rapidly changing environment. Many of these organisations rely on call centres to handle the huge numbers of enquiries received. unluckily high staff turnover is a major problem within many branches, so recruitment of the right candidates as quickly as possible is essential.Recognising the need to make quick recruitment decisions, that are valid, objective and more cost effective, Halifax Plc developed a new recruitment process, which met their criteria.Some years ago the Halifax implemented a competency-based application form, using job relevant competencies that are scored through a measure procedure, and found they could make initia l selection decisions quickly, confidently and objectively.For this project the Halifax saw the need to review their competencies in the light of organisational changes. They reviewed their initial selection process, to ensure that the competencies to be used were still appropriate given organisational changes, and the increased organisational emphasis was on business related competencies.The first stage involved reviewing a number of job roles to identify the key job tasks. The results from this early stage were used to develop a telephone checklist. The checklist is used as an initial sifting mechanism, aimed at ensuring that applicants are aware of job demands before they are sent the application form, thus reducing the administrative burden.Before the final structured application form was written a concurrent validation was conducted on a trial group of current job incumbents to identify the key competencies.It was found that specific competencies from the application form jibe highly with managers ratings of performance, additionally these competencies also correlated highly with the Customer Contact ability test hemorrhoid of job incumbents. This suggested that people with higher scores on the competency based questionnaire and the ability tests are far more likely to perform better in the job than those applicants who perform poorly on the competency based application form.The Halifax is just one example of where Structured Application Forms have been used successfully.12. Employee feedback systemAn employee feedback system is a structured approach to recording employees views and suggestions about the service provided and ways in which to improve that service. In Halifax, employees deal with the customers daily and therefore are able to provide useful advice and information to the employer about the views of customers and whether the service provided meets the needs of the customers. Very often, the employees can make valuable suggestions about how to improve the quality of service offered.14. Quality review systemThis is a structured system in Halifax that enables an employer to determine the quality of service being offered to customers and the response of customers to that service. A check sheet or rating form can be used to identify the key areas to be audited. The manager will use the form to review at regular intervals the standard of service provided and customers responses against the criteria.An employer quality review system involves the manager being out where the customers are and seeing the activities taking place. The system involves the manager observing, examining and evaluating the quality of service offered by different employees in different sections or departments. The manager also listens carefully to customers questions, because the issues raised forms part of the evaluation of customer service.A description of any legal constraints affecting the customer service situationThere are five main Acts of parliam ent Halifax knows and they understand the rights they should give to buyers. Most of these Acts are joined towards firms that sell products rather than service products.The sale of goods Act 1979 and 1995One of the most important Acts today is the sale of goods Act 1979. It covers the fundamental requirements of purchasers, i.e. that goods must be* As described which means that they should correct their description for example water proof must mean that the items do not leak.* Of satisfactory quality in relation to the price paid, the description, age of the item.* Fit for the purpose for which they are intended which means that goods must carry out the purpose they are made for, i.e. a pen must make a clear legible mark.* The goods must be for a specific purpose the buyer has made clear to the seller at the time of the sale.The supply of goods and services Act 1982The service standards are affected by this Act. It states that all services should be carried out* For a bonny charge * Within a conjectural time* With reasonable care and skill* Using satisfactory materialsThe consumer protection Act 1987This Act relates to price and safety. The consumer protection Act is enforced by traffic Standards Officers. It is also an offence not to cooperate with Trading Standards Officers during any investigation. Under the Act it is an offence* To mislead consumers as to the price of goods, services, accommodation or facilities (e.g. by missing out the VAT when quoting the price)* To mislead consumers over sale prices and claim exaggerated price reductions* To supply goods which are not reasonably safe.The trade description Act 1968This Act is designed to prevent the ill-judged or misleading description of goods, e.g.* Selling goods, which are wrongly described by the manufacturer.* Implied descriptions, e.g. a enactment on a box, which gives a false impression.* Other aspects of the goods, including quantity, size, composition, method of manufacture etc.Usually the speak word of the seller overrides the written description of the goods as the buyer can rely on the expertness of the salesperson. However, this is obviously harder to prove if there is dispute.The consumer credit Act 1974This is more applicable to Halifax and requires all businesses, which offer credit to have a specific licence otherwise they will be committing an offence. The Act provides for* Customers who sign credit agreement in their own home to be allowed a cooling off period of five days. During this period the customer can change her mind or cancel the agreement without any penalties.* Customers to demand within 28 days that retailers provide details of the name and address of any credit reference agencies, which have been used to ascertain their credit worthiness. It is an offence for a retailer not to do this.* The credit reference agency to provide full details to the customer if the request is made in writing, and downcast administration fee is paid. Any incorrect i nformation must be corrected if further information is provided by the customer.* Advertisements offering credit must include the title charge for credit and the APR (annual percentage rate of charge). The Act also restricts the way in which advertisements are worded and the prominence of financial information relating to charges.* Sellers must provide written details of credit terms if requested by the customer in writing or orally, either in person or on the telephone, unless such a quotation has already been provided.The health and Safety at Work Act 1978Not only do employees have a right to expect employers to provide a safe, working environment, they also have a responsibility to ensure the health and Safety for existing and potential customers. The wellness and Safety at Work Act requires employees to* Take reasonable care for the Health and Safety of themselves and others who may be affected by what they do and what they fail to do.* encourage with employers in fulfilling their duties for Health and Safety.Employees who fail to comply with health and safety regulations may be prosecuted.The requirements basically mean that employees must not act recklessly at work. They must follow safety procedures. They must take reasonable care in carrying out their duties and employers should fulfil their obligation as prescribed in the Health and Safety at Work Act.The sex discrimination Act 1975This Act makes it illegal for anyone to be discriminated against on grounds of gender either directly or indirectly. Even if this is done unintentionally, the organisation is still guilty. So Halifax has to comply with the provisions of this Act.Race relations ActThe race relation Act is very similar to the sex discrimination Act. It makes it illegal to discriminate in the work place on the grounds of race, colour, nationality or ethnic origin.Disability discrimination ActUnder this Act it is illegal to discriminate against a disenable person in the recruitment and sele ction process, the contract of employment and the conditions of pay, provisions of training and promotion opportunities, treatment with the workplace.Halifax is expected by law to comply with the provisions of the various Acts. The Health and safety Act 1978 affects both the internal and external customers.Implications of not complying with the provisions of the consumer laws or legal requirement are* Costs legal costs of going to court and compensation.* Bad reputation Negative / Bad publicity hence button of customers leading to the company collapsing.The roles of the employees in providing good customer serviceInternal customersHalifax has so many different branches throughout the UK. All of these are internal customers to the regional or head office. Staff working for Halifax are the internal customers.Managers in Halifax want to get the most out of your employees. Generally, the better their employees perform the better their department or company will do.Recruiting the right peopleRecruiting the right staff is a crucial dower of creating the workforce profile Halifax needs to achieve its organisational objectives and they take careful planning and consideration to recruit successfully. while Halifax wants staff who can do the job theyre offering and who are interested in it, the crucial factor in choosing the right team is personality. The managers can teach them the job, but they cant teach them how to be the right personBecause managers are responsible for recruitment and selection decisions in Halifax, they are aware that hiring or losing staff can be costly, especially if they get it wrong.Smart appearance of all staffCustomers will often assess the quality of Halifax by the appearance of the staff. This has been improved by providing them with uniforms which all of them have to wear and this helps the customers to severalise the members of staff easily.PolitenessWhen employees understand and feel a part of the larger picture they provide better customer service because they feel better about their roles and understand the critical nature of their jobs to the overall success of Halifax.A positive and helpful attitude goes a long way toward having satisfied customers, and is important for a positive environment with co-workers. Employees in Halifax know that they should always be polite to customers and be very helpful.Arriving at work on timeEmployees make sure that they arrive at work on time because they know that if this is not done, they will lose customers hence loosing profits for they company. When they arrive on time, the branch is also opened on time.TeamworkTeamwork is an important part of building a quality Halifax. Having Halifax work like a team involves getting all of the team members to work together towards one common goal. Teamwork through employee training programs can help Halifax team achieve that goal.Teamwork helps the staff first identify the goal it is working towards, whether thats increasing sales or improving customer service. Once the goals are identified, then they can work on whatever issues may be currently preventing them from achieving those goals. After those issues are addressed, the employees can more effectively work together as a team.Team works can build communication skills and employee pauperization. Both of these items provide to a more successful team and organisation. A successful organisation means more profits, happier employees, and fewer turnovers.The results from a team building exercise can actually help Halifax perform better as a whole. Halifax can benefit by taking time and resources to help their employees achieve their goals by putting them in training program and giving them skills they didnt know they needed. Teamwork is part of an employee development program that can really benefit Halifax.Health and SafetyHealth and Safety policies are integral in Halifax business operation. They ensure that the law making employers responsible for the heal th, safety and welfare of all employees at work is followed. They also help employees to understand and accept their responsibility for their personal behaviour at work as it affects their own, and others health and safety. Good Health and Safety procedures ultimately save money and prevent lost time through injury and illness.Because Halifax has more than five employees, they have a written Health and Safety Policy and bring a published Statement to all employees attention. Employees are informed that behaviour against the Health and Safety policy is a disciplinary offence.Part of the Health and Safety procedure is to notify the appropriate enforcing authority for registration, at least one month before servicing starts. Authorities are* Health and Safety ExecutiveThis body, too providing information for businesses, ensure that Halifax meets the regulated standards for* Escape routes* Storage of materials* Ventilation* Lighting* HygieneCarrying out their dutiesAll employees make s ure that they carry out their specific duties.Managers should be able to carry out their duties by making sure that employees are happy. They can do this byMotivationHalifax cannot succeed if their employees are motivated to do a good job. You can motivate employees in any type of work environment. Employee motivation is one of the many keys to Halifaxs success.Employee motivation can be achieved through a variety of ways. Employee training programs can be administered on a regular basis. Making an employee feel like they are an important part of Halifax also increases motivation.AppraisalsIn Halifax, members of staff are interviewed on a regular basis by their line manager and assessed on their performance. It is also an opportunity to discuss any problems and to determine any training and/ or training needs. Performance may be related to pay or bonuses. Care should be taken not present staff appraisal as a hostile or intimidating ordeal. valueManagers make sure that they praise th eir staff when they have done well. This makes them happy and also do their job better because they know that their bosses appreciate.TrainingManagers in Halifax want to get the most out of your employees. Generally, the better their employees perform the better their department or company will do.In Halifax, it is not always possible to find someone who is perfectly suited to a job, with all the necessary skills and experience. They are likely to need some training. This is made even more likely by the fact that as working conditions change, due to new technology, reorganisation, expansion and so on, staff will need training to be able to meet the new challenges. Managers may also provide staff development to enable them to broaden their existing abilities and experiences and to help them achieve their potential for Halifax building society.Finally, motivated staff, teamwork, etc, ensures that employees are committed to their work. Commitment from and carrying out duties and respon sibilities by all employees are the prerequisite for good customer service. Good customer service requires input from all employees, and not to be the duty of frontline staff alone.